Service Desk Knowledgebase: File Server

This is the File Server content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Filespace in cl.cam.ac.uk - File Server is also known as: NetApp Filer "Elmer" and as the virtual disk server "Eldo"
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• Information for Windows users
• Remote file access using WebDAV
• Information for Mac OS X users
• Kerberos access to the filer

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/NetApp - Sys-Admin Notes on the NetApp File Server

Underpinning Services

• Network, LDAP servers

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all members of the Computer Laboratory who have a CL account, all accounts are allocated a default quota of 50G at account creation. Allocation of extra space is on a discretionary basis - see Quota Increases.

SLA

• N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

• RT tickets can be escalated to the sys-admin team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
  I am passing this request over to the file-server team who, I'm sure, will be in contact shortly.

Contacts

Primary

• maj1@cl.cam.ac.uk (Goes to Martyn Johnson)

Availability

• 24x7

Categorising Keywords

• File-server File server Filer Elmer Eldo