Service Desk Knowledgebase: Required Updates

This is the CL Wiki Required Updates page of Service Desk Knowledgebase. The overall objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

This list is only to act as a reminder for administrative processes.

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Need checking:

• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_OpenRoomMap
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Mac
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Linux - Detailed procedure required for 3.2 "BMC BIOS setup - if present" (from http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/MachineSetup#bmc) if expected to be done.
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Resources only seems to have partial procedures for dealing with equipment for new arrivals.

• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_User_Accounts_and_Groups#Part_2:_Create_home_directories_for_new_users has: "19. In RT put in a comment Print out of password now required (process to be sorted by Graham by printing to "lime" in Reception)" but is the password print out generated by https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_User_Accounts_and_Groups#Part_1:_Outstanding_accounts_to_create_for_people_arriving "4. Discretionary Use Status: Visitors: Account for new user who should be on office list by review date and click [Create Account] (with Print form? ticked)" if the printer has been set to lime and saved the configuration settings at https://dbwebserver.ad.cl.cam.ac.uk/SCG/Configuration.aspx ?

Updates to be done by vrw10

Please put in here hints & tips about services that you would like put into the contents pages "in my words"...

https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94616 suggest that (cl-)amttool, amtterm, wsman and ipmitool need to be added to the tools. See the section on RemoteManagement on http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo such as http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IAMT and http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IPMI

(vrw10: Note made at https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Remote_Management#Further_CL_Sys-Admin_Resources but we'll need a step-by-step guide to used these tools.)

https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94951 has the policy on requests for SW for the pool of 41 ACS machines. Basically individual users can load private copies of any 'special' things they need in their $HOME (and maybe setting some environment variables to find it); anything of use to the bulk of the people doing the course should be requested by the course giver.

https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94942 has info on how an 'assigned user' may be able to wake a machine more reliably than using WoL