Service Desk Knowledgebase: Licensed Software

This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Software installation under Unix
• MATLAB
• (La)TeX under Unix
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software - CL Sys-Admin Documentation
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/LinuxSoftware - CL Sys-Admin Documentation
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

NA

Further CL Sys-Admin Resources

NA

Underpinning Services

NA

Customer-base for this Service

• All staff and students of the Computer laboratory

Costs

• Free to all current staff and students of the Computer laboratory

SLA

NA

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined... Matlab - We have some licences in addition to the Matlab Site Licence. Any tickets relating to Matlab under linux should be given to ckh11, tickets relating to Matlab under Windows should be given to gt19. Mathematica - we have a limited licence for this - give tickets to ckh11

Contacts

Primary ckh11 gt19

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Know Issues

Title Person (Date)

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Categorising Keywords

Matlab Mathematica