Service Desk Knowledgebase: Servers

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This is the Severs content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

  • RT tickets can be escalated to the ??? team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the ??? team who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated to the ??? by changing the Queue to ??? with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the ??? team who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated to Firstname Lastname by changing the Owner to ??? with the Status set to new. Tell the requestor:
    I am passing this request over to ??? who, I'm sure, will be in contact shortly.


Creating a HotCRP Conference Server

1. Use PuTTY and go to the CL's ssh-remote-0.cl.cam.ac.uk

2. Make the PuTTY window longer.

3. Type kinit & press [Enter]

4. Enter your CL Password for CRSid@AD.CL.CAM.AC.UK & press [Enter]

5. Type ssh -K toton & press [Enter] to go to the privileged machine toton

6. At the toton:~$ prompt use sudo ssh -K svr-hotcrp and [Enter]

7. Then cd /opt/hotcrp and [Enter]

8. sh -x README.cl shortName and [Enter] (shortName is the conferences name which must have no spaces)

9. You will get output like the following which tells you what to do next:- 

 SenSys_2015
 

 edit SenSys_2015/conf/options.php (was Code/options.inc) and check that it looks plausible.
 'paperSite' should be set to http://svr-hotcrp.cl.cam.ac.uk/hotcrp/SenSys_2015
 'downloadPrefix' should be set to 'SenSys_2015-" (note the trailing hyphen).
 set shortName', 'longName', 'contactName', 'contactEmail' and 'emailFrom' and
 'emailSubmissions' from the user supplied info.
  

 + echo
  

 + echo Add SenSys_2015 to /etc/apache2/httpd.conf, then 'cl-asuser service apache2 graceful'
 Add SenSys_2015 to /etc/apache2/httpd.conf, then 'cl-asuser service apache2 graceful'


10. Use vi enSys_2015/conf/options.php and [Enter] to set the options mentioned similar to the following example:- 

 $Opt["dbName"] = "SenSys_2015";
 $Opt["dbUser"] = "SenSys_2015";
 $Opt["dbPassword"] = "SenSys_2015_cm542";
 $Opt["shortName"] = "SenSys 2015";
 $Opt["longName"] = "13th ACM Conference on Embedded Networked Sensor Systems";
 $Opt["conferenceSite"] = "http://sensys.acm.org/2015/";
 $Opt["paperSite"] = "http://svr-hotcrp.cl.cam.ac.uk/hotcrp/SenSys_2015";
 $Opt["downloadPrefix"] = "SenSys_2015-";
 $Opt["contactName"] = "Cecilia Mascolo";
 $Opt["contactEmail"] = "cm54@cam.ac.uk";
 $Opt["sendEmail"] = true;
 $Opt["emailFrom"] = "cm54@cam.ac.uk";
 $Opt["emailSender"] = null;
 $Opt["emailSubmissions"] = "cm54@cam.ac.uk";

11. Using vi /etc/apache2/httpd.conf copy a previous conference setup

12. Just above Next confernce here... at the end of the file paste in the previous conference details and edit them for the current conference

13. :wq and [Enter] to write & quit vi

14. Restart with cl-asuser service apache2 graceful and [Enter]

Contacts

Primary

Other

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

The info...

Categorising Keywords

  • A categorization or service type
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