Service Desk Knowledgebase: Licensed Software

From Computer Laboratory System Administration
Jump to navigationJump to search


This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

NA

Further CL Sys-Admin Resources

NA

Underpinning Services

NA

Customer-base for this Service

  • All staff and students of the Computer laboratory

Costs

  • Free to all current staff and students of the Computer laboratory

SLA

NA

Service Desk Call Handling Procedure

  • Matlab under Linux: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11". Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.
  • Matlab under Windows: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Graham Titmus by changing the Owner to gt19". Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.
  • Mathematica: - - we have a limited licence for this RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11". Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.

Contacts

Primary ckh11 gt19

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Know Issues

Title Person (Date)

Info…

Categorising Keywords

Matlab Mathematica

Retrieved from "https://wiki.cam.ac.uk/wiki/cl-sys-admin/index.php?title=Service_Desk_Knowledgebase:_Licensed_Software&oldid=575"