Service Desk Knowledgebase: Building Services
This is the Building Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Building Services
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
Further CL Sys-Admin Documentation
- N/A
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
Escalation points and key contacts to be defined...
- RT tickets can be escalated to the Building Services team by changing the Queue to "building-services" with the Owner set to Nobody. Tell the requestor:
I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.
Contacts
Primary Facilities Manager: Ian Burton-Palmer Office: GW04 Email: building-services@cl.cam.ac.uk Phone: 63662
Building Technician/Building Fire Manager: [http://www.lookup.cam.ac.uk/person/crsid/mjm65 Martin McDonnell Office: GW09 Email: building-services@cl.cam.ac.uk Phone: 63696
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Building Services
