Service Desk Knowledgebase: Lecture Theatre and AV
This is the Lecture Theatre and AV content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Meeting and teaching rooms (inc. Bookings)
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
- [1] http://www.cl.cam.ac.uk/local/ltav/ Summary of AV facilities available in Lecture Theatres
- [2] http://www.cl.cam.ac.uk/local/wgb/meetingrooms.html A view of the CL room bookings page.
To book a room contact [3] reception@cl.cam.ac.uk
Please note that there may not be assistance available on any particular day - we advise anyone who is not familiar with the system to visit beforehand. Contact bdj23@cam.ac.uk or ncc25@cam.ac.uk to arrange such a visit.
Further CL Sys-Admin Resources
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- ??? - Timeframes or service level agreement for fulfilling the service
Service Desk Call Handling Procedure
Escalation points and key contacts to be defined...
- RT tickets can be escalated to the ??? by changing the Queue to "UCS ???" with the Owner set to Nobody. Tell the requestor:
I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.
- RT tickets can be escalated to the AV contacts at the Computer Lab by changing the Owner to av-admin@cl.cam.ac.uk". Tell the requestor:
I am passing this request over to the AV contacts at the Computer Lab who, I'm sure, will be in contact shortly.
- RT tickets can be escalated by emailing ???@cl.cam.ac.uk and setting the Status to @3rdparty. Tell the requestor:
I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.
Contacts
Primary
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Hints, Tips & Known Issues
Title Person (Date)
Info…
Categorising Keywords
- Lecture Theatre AV Audio Visual
