Service Desk Knowledgebase: Building Services: Difference between revisions
From Computer Laboratory System Administration
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==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
''' | '''Requests for non computer equipment''' [http://www.lookup.cam.ac.uk/person/gt19 Graham Titmus] (11/02/2015) | ||
Any request for office furniture etc should be moved on to the building-services queue. | |||
---- | ---- | ||
==Categorising Keywords== | ==Categorising Keywords== | ||
* Building Services Fire | * Building Services Fire | ||
Revision as of 11:35, 12 February 2015
This is the Building Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Building Services
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
William Gates Building Floor Plans (inc. Room Codes):
- Ground floor (G)
- First floor (F)
- Second floor (S)
- Find a room
CL Customer Documentation
Further CL Sys-Admin Resources
- N/A
Underpinning Services
- N/A
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated to the Building Services team by changing the Queue to building-services with the Owner set to Nobody and the Status as new. Tell the requestor:
I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.
Contacts
Primary
- Facilities Manager: Ian Burton-Palmer
- Office: GW04
- Email: building-services@cl.cam.ac.uk
- Phone: 63662
- Building Technician/Building Fire Manager: Martin McDonnell
- Office: GW09
- Email: building-services@cl.cam.ac.uk
- Phone: 63696
Availability
- Monday: 8.30-16.30
- Tuesday: 8.30-16.30
- Wednesday: 8.30-16.30
- Thursday: 8.30-16.30
- Friday: 8.30-16.00
- Saturday: Closed
- Sunday: Closed
Hints, Tips & Known Issues
Requests for non computer equipment Graham Titmus (11/02/2015) Any request for office furniture etc should be moved on to the building-services queue.
Categorising Keywords
- Building Services Fire
