Service Desk Knowledgebase: Building Services: Difference between revisions
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* [http://www.cl.cam.ac.uk/local/wgb/building-service.html Building Services] | * [http://www.cl.cam.ac.uk/local/wgb/building-service.html Building Services] | ||
* [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | * [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | ||
* William Gates Building | * [http://www.cl.cam.ac.uk/~mu232/random/teaclub.html The Fish Bowl (FC24)] | ||
'''William Gates Building Floor Plans (inc. Room Codes):''' | |||
* [http://www.cl.cam.ac.uk/maps/gates1.html Ground floor] ('''G''') | |||
* [http://www.cl.cam.ac.uk/maps/gates2.html First floor] ('''F''') | |||
* [http://www.cl.cam.ac.uk/maps/gates3.html Second floor] ('''S''') | |||
* '''[http://www.cl.cam.ac.uk/research/dtg/openroommap/static/?s=&labels=1 Find a room]''' | |||
==CL Customer Documentation== | ==CL Customer Documentation== | ||
* [http://www.cam.ac.uk/ | * [http://www.cl.cam.ac.uk/local/wgb/building-service.html#howhelp How we can help] | ||
==Further CL Sys-Admin Resources== | ==Further CL Sys-Admin Resources== | ||
| Line 22: | Line 24: | ||
==Underpinning Services== | ==Underpinning Services== | ||
* | * N/A | ||
==Customer-base for this Service== | ==Customer-base for this Service== | ||
| Line 34: | Line 36: | ||
==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
'' | |||
* '''Requests for non computer equipment''' Any request for office furniture etc should be moved on to the building-services queue as follows: [https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to the Building Services team by changing the '''Queue''' to '''building-services''' with the '''Owner''' set to '''Nobody''' and the '''Status''' as '''new'''. Tell the requestor:<br /> ''I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.'' | |||
== Contacts == | == Contacts == | ||
'''Primary''' | '''Primary''' | ||
Building Technician/Building Fire Manager: [http://www.lookup.cam.ac.uk/person/crsid/mjm65 Martin McDonnell | * Facilities Manager: [http://www.lookup.cam.ac.uk/person/crsid/ib253 Ian Burton-Palmer] | ||
Office: GW09 | * Office: [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/?s=GW04&labels=1 GW04] | ||
Email: [mailto:building-services@cl.cam.ac.uk building-services@cl.cam.ac.uk] | * Email: [mailto:building-services@cl.cam.ac.uk building-services@cl.cam.ac.uk] | ||
Phone: 63696 | * Phone: 63662 | ||
* Building Technician/Building Fire Manager: [http://www.lookup.cam.ac.uk/person/crsid/mjm65 Martin McDonnell] | |||
* Office: [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/?s=GW09&labels=1 GW09] | |||
* Email: [mailto:building-services@cl.cam.ac.uk building-services@cl.cam.ac.uk] | |||
* Phone: 63696 | |||
==Availability== | ==Availability== | ||
* Monday: | * Monday: 8.30-16.30 | ||
* Tuesday: | * Tuesday: 8.30-16.30 | ||
* Wednesday: | * Wednesday: 8.30-16.30 | ||
* Thursday: | * Thursday: 8.30-16.30 | ||
* Friday: | * Friday: 8.30-16.00 | ||
* Saturday: Closed | * Saturday: Closed | ||
* Sunday: Closed | * Sunday: Closed | ||
==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
===Title=== | |||
Person (date) | |||
Info | |||
==Categorising Keywords== | ==Categorising Keywords== | ||
* Building Services | * Building Services Fire | ||
Latest revision as of 14:05, 26 June 2015
This is the Building Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Building Services
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
- The Fish Bowl (FC24)
William Gates Building Floor Plans (inc. Room Codes):
- Ground floor (G)
- First floor (F)
- Second floor (S)
- Find a room
CL Customer Documentation
Further CL Sys-Admin Resources
- N/A
Underpinning Services
- N/A
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- Requests for non computer equipment Any request for office furniture etc should be moved on to the building-services queue as follows: RT tickets can be escalated to the Building Services team by changing the Queue to building-services with the Owner set to Nobody and the Status as new. Tell the requestor:
I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.
Contacts
Primary
- Facilities Manager: Ian Burton-Palmer
- Office: GW04
- Email: building-services@cl.cam.ac.uk
- Phone: 63662
- Building Technician/Building Fire Manager: Martin McDonnell
- Office: GW09
- Email: building-services@cl.cam.ac.uk
- Phone: 63696
Availability
- Monday: 8.30-16.30
- Tuesday: 8.30-16.30
- Wednesday: 8.30-16.30
- Thursday: 8.30-16.30
- Friday: 8.30-16.00
- Saturday: Closed
- Sunday: Closed
Hints, Tips & Known Issues
Title
Person (date)
Info
Categorising Keywords
- Building Services Fire
