Service Desk Knowledgebase: Building Services

This is the Building Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Building Services
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)
• William Gates Building Floor Plans:
  • Ground floor (G)
  • First floor (F)
  • Second floor (S)

CL Customer Documentation

• ???

Further CL Sys-Admin Resources

• N/A

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

• RT tickets can be escalated to the Building Services team by changing the Queue to "building-services" with the Owner set to Nobody ans the Status as new. Tell the requestor:
  I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.

Contacts

Primary Facilities Manager: Ian Burton-Palmer Office: GW04 Email: building-services@cl.cam.ac.uk Phone: 63662

Building Technician/Building Fire Manager: [http://www.lookup.cam.ac.uk/person/crsid/mjm65 Martin McDonnell Office: GW09 Email: building-services@cl.cam.ac.uk Phone: 63696

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Building Services