Service Desk Knowledgebase: File Server: Difference between revisions

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[http://www.lookup.cam.ac.uk/person/crsid/pb22 Piete Brooks] (12/3/15)
[http://www.lookup.cam.ac.uk/person/crsid/pb22 Piete Brooks] (12/3/15)


If connecting to slogin-serv.cl.cam.ac.uk you will be allocated a [http://www.cl.cam.ac.uk/local/sys/platforms/timesharing.html "standard lab" machine] (based on current usage) and see either of the prompts:<br />
If connecting to slogin-serv.cl.cam.ac.uk you will be allocated a [http://www.cl.cam.ac.uk/local/sys/platforms/timesharing.html "'''std lab'''" machine] (based on current usage) and see either of the prompts:<br />
'''svr-ssh-1:~$'''  ''(the virtual server)''<br />
'''svr-ssh-1:~$'''  ''(the virtual server)''<br />
or<br />
or<br />

Revision as of 09:32, 13 March 2015


This is the File Server content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

Underpinning Services

  • Network, LDAP servers

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all members of the Computer Laboratory who have a CL account, all accounts are allocated a default quota of 50G at account creation. Allocation of extra space is on a discretionary basis - see Quota Increases.

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

  • RT tickets can be escalated to the sys-admin team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the file-server team who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • 24x7

Hints, Tips & Known Issues

Slogin-serv & Filer Home directory

Piete Brooks (12/3/15)

If connecting to slogin-serv.cl.cam.ac.uk you will be allocated a "std lab" machine (based on current usage) and see either of the prompts:
svr-ssh-1:~$ (the virtual server)
or
sandy:~$ (the physical server)
Each of these machines require their own separate & time-limited krbtgt key for access to your home directory (/home/CRSid) on the departmental "filer" fileserver using the Kerberos authenication protocol. If the key has timed-out you can request a fresh krbtgt key manually using the “kinit” command on each of the servers.

Categorising Keywords

  • File-server File server Filer Elmer Eldo
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