Service Desk Knowledgebase: File Server: Difference between revisions

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==Service Desk Call Handling Procedure==
==Service Desk Call Handling Procedure==
''Escalation points and key contacts to be defined...''
 
* [https://rt.cl.cam.ac.uk RT] tickets can be escalated to the sys-admin team by leaving the '''Queue''' as '''sys-admin''' with the '''Owner''' set to '''Nobody''' and the '''Status''' set to '''new'''.  Tell the requestor:<br /> ''I am passing this request over to the file-server team who, I'm sure, will be in contact shortly.''
* [http://helpdesk.csx.cam.ac.uk/ RT] tickets can be escalated by changing the '''Queue''' to '''backoffice''' with the '''Owner''' set to '''Nobody''' and the '''Status''' as '''new'''.  Tell the requestor:<br /> ''I am passing this request over to the experts who, I'm sure, will be in contact shortly.''


== Contacts ==
== Contacts ==
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[http://www.lookup.cam.ac.uk/person/crsid/pb22 Piete Brooks] (12/3/15)
[http://www.lookup.cam.ac.uk/person/crsid/pb22 Piete Brooks] (12/3/15)


If connecting to slogin-serv.cl.cam.ac.uk you will be allocated a [http://www.cl.cam.ac.uk/local/sys/platforms/timesharing.html "'''std lab'''" machine] (based on current usage) and see either of the prompts:<br />
If connecting to slogin-serv.cl.cam.ac.uk you will login to one of the two reasonably [http://www.cl.cam.ac.uk/local/sys/platforms/timesharing.html "'''std lab'''" machine]s (based on current usage) and see either of the prompts:<br />
'''svr-ssh-1:~$'''  ''(the virtual server)''<br />
'''svr-ssh-1:~$'''  ''(the virtual server)''<br />
or<br />
or<br />
'''sandy:~$'''  ''(the physical server)''<br />
'''sandy:~$'''  ''(the physical server)''<br />
Each of these machines require their own  ''separate & time-limited'' krbtgt key for access to your home directory ('''/home/<font color="red">CRSid</font>''') on the departmental "'''filer'''" fileserver using the [http://www.cl.cam.ac.uk/local/sys/unix/nfs-sec-krb5/ Kerberos authenication protocol].  If the key has timed-out you can request a fresh krbtgt key manually using the “'''kinit'''” command on each of the servers.
Each of these machines require their own  ''separate & time-limited'' krbtgt to use the [http://www.cl.cam.ac.uk/local/sys/unix/nfs-sec-krb5/ Kerberos authenication protocol] to access the departmental filer for things such as your home directory ('''/home/<font color="red">CRSid</font>''').  If the key has timed-out you can request a fresh krbtgt manually using the “'''kinit'''” command on each of the servers. You can see the current state of your krbtgt  using "'''cl-krenew --status'''".


==Categorising Keywords==
==Categorising Keywords==
* File-server File server Filer Elmer Eldo
* File-server File server Filer Elmer Eldo

Latest revision as of 12:45, 19 June 2015


This is the File Server content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

Underpinning Services

  • Network, LDAP servers

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all members of the Computer Laboratory who have a CL account, all accounts are allocated a default quota of 50G at account creation. Allocation of extra space is on a discretionary basis - see Quota Increases.

SLA

  • N/A

Service Desk Call Handling Procedure

  • RT tickets can be escalated by changing the Queue to backoffice with the Owner set to Nobody and the Status as new. Tell the requestor:
    I am passing this request over to the experts who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • 24x7

Hints, Tips & Known Issues

Slogin-serv & Filer Home directory

Piete Brooks (12/3/15)

If connecting to slogin-serv.cl.cam.ac.uk you will login to one of the two reasonably "std lab" machines (based on current usage) and see either of the prompts:
svr-ssh-1:~$ (the virtual server)
or
sandy:~$ (the physical server)
Each of these machines require their own separate & time-limited krbtgt to use the Kerberos authenication protocol to access the departmental filer for things such as your home directory (/home/CRSid). If the key has timed-out you can request a fresh krbtgt manually using the “kinit” command on each of the servers. You can see the current state of your krbtgt using "cl-krenew --status".

Categorising Keywords

  • File-server File server Filer Elmer Eldo
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