Service Desk Knowledgebase: Lecture Theatre and AV

This is the Lecture Theatre and AV content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Meeting and teaching rooms (inc. Bookings)
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Av - CL Sys-Admin Documentation
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• [1] http://www.cl.cam.ac.uk/local/ltav/ Summary of AV facilities available in Lecture Theatres
• [2] http://www.cl.cam.ac.uk/local/wgb/meetingrooms.html A view of the CL room bookings page.

To book a room contact reception@cl.cam.ac.uk

Please note that there may not be assistance available on any particular day - we advise anyone who is not familiar with the system to visit beforehand. Contact bdj23@cam.ac.uk or ncc25@cam.ac.uk to arrange such a visit.

Further CL Sys-Admin Documentation

• ???

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• ??? - Timeframes or service level agreement for fulfilling the service

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

• RT tickets can be escalated to the ??? by changing the Queue to "UCS ???" with the Owner set to Nobody. Tell the requestor:
  I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.

• RT tickets can be escalated to the AV contacts at the Computer Lab by changing the Owner to av-admin@cl.cam.ac.uk". Tell the requestor:
  I am passing this request over to the AV contacts at the Computer Lab who, I'm sure, will be in contact shortly.

• RT tickets can be escalated by emailing ???@cl.cam.ac.uk and setting the Status to @3rdparty. Tell the requestor:
  I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.

Contacts

Primary

• [3] Goes to Brian Jones, Tel 01223 (7)67018
• [4] Goes to Nicholas Cutler, Tel 01223 (3)34648

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Lecture Theatre AV Audio Visual