Service Desk Knowledgebase: Licensed Software: Difference between revisions

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* '''Matlab''' under '''Windows''': - We have some licences in addition to the Matlab Site Licence [https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''..  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''
* '''Matlab''' under '''Windows''': - We have some licences in addition to the Matlab Site Licence [https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''..  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''


* '''Windows''': - We have an academic alliance site licence which gives us access to Windows O/S & Servers. Accounts are only issued to students and faculty of the Computer Laboratory.If users are asking if they have an account or have forgotten the password you can tell them to login to the site via the link on the CL website to [http://www.cl.cam.ac.uk/local/sys/microsoft/mssoftware.html DreamSpark] and request a password re-issue using the address in the form '''crsid@cam.ac.uk''' for students on taught courses and '''Given.FamilyName@cl.cam.ac.uk''' for others.  Tell them to check the spam folder as the email will not come form Cambridge and can easily get trapped by spam filters.<br />[https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''.  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''
* '''Windows''': - We have an academic alliance site licence which gives us access to Windows O/S & Servers. Accounts are only issued to students and faculty of the Computer Laboratory. If users are asking if they have an account or have forgotten the password you can tell them to login to the site via the link on the CL website to [http://www.cl.cam.ac.uk/local/sys/microsoft/mssoftware.html DreamSpark] and request a password re-issue using the address in the form '''crsid@cam.ac.uk''' for students on taught courses and '''Given.FamilyName@cl.cam.ac.uk''' for others.  Tell them to check the spam folder as the email will not come form Cambridge and can easily get trapped by spam filters.<br />[https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''.  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''


* '''MS Office''': - Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded. [https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''.  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''
* '''MS Office''': - Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded. [https://rt.cl.cam.ac.uk/ RT] tickets can be escalated to [http://www.lookup.cam.ac.uk/person/crsid/gt19 Graham Titmus] by changing the '''Queue''' to '''win-admin''' and '''Owner''' to '''gt19''' & '''Status''' as '''new'''.  Tell the requestor:<br /> ''I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.''

Revision as of 10:35, 28 January 2015


This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

  • N/A

Further CL Sys-Admin Resources

Underpinning Services

  • N/A

Customer-base for this Service

  • All staff and students of the Computer laboratory

Costs

  • Free to all current staff and students of the Computer laboratory except for MS Office...
  • Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded.

SLA

  • N/A

Service Desk Call Handling Procedure

  • Mathematica: - we have a limited licence for this RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.
  • Matlab under Linux: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.
  • Matlab under Windows: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new.. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.
  • Windows: - We have an academic alliance site licence which gives us access to Windows O/S & Servers. Accounts are only issued to students and faculty of the Computer Laboratory. If users are asking if they have an account or have forgotten the password you can tell them to login to the site via the link on the CL website to DreamSpark and request a password re-issue using the address in the form crsid@cam.ac.uk for students on taught courses and Given.FamilyName@cl.cam.ac.uk for others. Tell them to check the spam folder as the email will not come form Cambridge and can easily get trapped by spam filters.
    RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.
  • MS Office: - Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded. RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Know Issues

Title Person (Date)

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Categorising Keywords

Matlab Mathematica Windows MS Office Latex Linux

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