Service Desk Knowledgebase: Licensed Software: Difference between revisions

Revision as of 10:39, 30 January 2015

This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

Software installation under Unix
MATLAB
(La)TeX under Unix
Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

N/A

Further CL Sys-Admin Resources

People

Underpinning Services

N/A

Customer-base for this Service

All staff and students of the Computer laboratory

Costs

Free to all current staff and students of the Computer laboratory except for MS Office...
Office licences are provided to staff & research students who use Windows as their primary O/S - in other case the purchase must be funded.

SLA

N/A

Service Desk Call Handling Procedure

Mathematica: - we have a limited licence for this RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.

Matlab under Linux: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.

Matlab under Windows: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new.. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Windows: - We have an academic alliance site licence which gives us access to Windows O/S & Servers. Accounts are only issued to students and faculty of the Computer Laboratory. If users are asking if they have an account or have forgotten the password you can tell them to login to the site via the "Microsoft Dreamspark for Academic Institutions" link on http://www.cl.cam.ac.uk/local/sys/microsoft/mssoftware.html and request a password re-issue using the address in the form crsid@cam.ac.uk for students on taught courses and GivenName.FamilyName@cl.cam.ac.uk for others including research students [NOTE: They may have Cert of Postgraduate Study in Jackdaw during their first year of a PhD - taught MPhils have Master of Philosophy]. Tell them to check the spam folder as the email will not come form Cambridge and can easily get trapped by spam filters.
RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

MS Office: - Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded. RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday: Closed
Sunday: Closed

Hints, Tips & Know Issues

DreamSpark Premium Account

Vince Woodley (30/01/2015)

New members of the Computer Laboratory get a DreamSpark Premium account and will receive an account registration email like this from Microsoft using kivuto.com:

Forwarded message ----------

From: University Of Cambridge - Computer Science - DreamSpark Premium <noreply@kivuto.com> Date: 28 January 2015 at 10:52 Subject: An account has been created for you To: Fred.Smith@cl.cam.ac.uk

 ** This is an automated message -- please do not reply as you will not receive a response. **

Welcome Fred.Smith@cl.cam.ac.uk to your DreamSpark WebStore: University Of Cambridge - Computer Science - DreamSpark Premium

You'll be excited to know a user account was just created for you at your school's DreamSpark WebStore. With it, you can download and access a wide range of Microsoft developer tools, servers, and platforms for free!

Get Started Now

To complete the registration process, you need to follow just 1 step! Clicking the registration link below will send you to a page where you'll be asked to create a unique password for your account. Once that's complete, you're done!

Complete Your Registration: http://e5.onthehub.com/d.ashx?s=1wzju6bfzi&u=6eza39b6-dbz6-e411-9508-b8ca2a5db7a1

If you are redirected to your institution's internal sign-in page, use your institution credentials.

Technical Support

If you have any technical difficulties while registering, downloading the software, or anything else, check out the Help section of your WebStore and review the frequently asked questions. If you don't find what you're looking for, just click the Contact Us link at the bottom of the Help page to contact your Program Administrator to get additional support.

If you have any questions, please see the Help section of the website. http://e5.onthehub.com/WebStore/Support/WebStoreHelpContents.aspx?ws=a84da659-c18b-e011-969d-0030487d8897&vsro=8

Thank you, University Of Cambridge - Computer Science - DreamSpark Premium http://e5.onthehub.com/d.ashx?s=box12zzexl

This message from Microsoft is an important part of a program, service, or product that you or your company purchased or participate in. Microsoft respects your privacy. Please read our Privacy Statement.

This is a mandatory service communication. To set your contact preferences for other communications, visit the Promotional Communications Manager.

Microsoft Corporation One Microsoft Way Redmond, WA 98052 USA

Info…

Categorising Keywords

Matlab Mathematica Windows MS Office Latex Linux