Service Desk Knowledgebase: Licensed Software: Difference between revisions

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==Categorising Keywords==
==Categorising Keywords==
Matlab
Matlab Mathematica Windows MS Office
Mathematica

Revision as of 16:45, 8 January 2015


This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

  • N/A

Further CL Sys-Admin Resources

Underpinning Services

  • N/A

Customer-base for this Service

  • All staff and students of the Computer laboratory

Costs

  • Free to all current staff and students of the Computer laboratory except for MS Office...
  • Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded.

SLA

  • N/A

Service Desk Call Handling Procedure

  • Mathematica: - we have a limited licence for this RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.
  • Matlab under Linux: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
    I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.
  • Matlab under Windows: - We have some licences in addition to the Matlab Site Licence RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new.. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.
  • Windows: - We have an academic alliance site licence which gives us access to Windows O/S & Servers. RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.
  • MS Office: - Office licences are provided to staff & Research students who use Windows as their primary O/S - in other case the purchase must be funded. RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
    I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Know Issues

Title Person (Date)

Info…

Categorising Keywords

Matlab Mathematica Windows MS Office

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