Service Desk Knowledgebase: OpenRoomMap: Difference between revisions
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[[Category:Service Desk Knowledgebase | [[Category:Service Desk Knowledgebase]] | ||
<br> | <br /> | ||
This is the OpenRoomMap content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | This is the OpenRoomMap content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | ||
If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email<br /> '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | ||
Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | ||
==Key Service Description & URLs== | ==Key Service Description & URLs== | ||
* [ | * [http://www.cl.cam.ac.uk/research/dtg/openroommap/ OpenRoomMap] | ||
* [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | |||
* http://www | |||
==CL Customer Documentation== | ==CL Customer Documentation== | ||
* [http://www.cam.ac.uk/ | * '''[http://www.cl.cam.ac.uk/research/dtg/openroommap/static/?s=&labels=1 Find a room]''' | ||
==CL | ==Further CL Sys-Admin Resources== | ||
* | * http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/Documentation - ''ORM'' | ||
==Underpinning Services== | ==Underpinning Services== | ||
| Line 29: | Line 27: | ||
==SLA== | ==SLA== | ||
* | * N/A | ||
==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
* [https://rt.cl.cam.ac.uk RT] tickets about server issues can be escalated to [mailto:dtg-www@cl.cam.ac.uk dtg-www@cl.cam.ac.uk] by adding them as a '''Requestor''' (or can't use a comment) and setting '''Status''' set to '''stalled''' and use '''Reply''' to tell the original requestor AND the dtg-www group:<br /> ''I am passing this request over to the dtg-www group as they provide the server. Hopefully they will be in contact shortly.'' | |||
* [ | |||
== Contacts == | == Contacts == | ||
'''Primary''' | '''Primary''' | ||
* [mailto: | * [mailto:dtg-www@cl.cam.ac.uk dtg-www@cl.cam.ac.uk] (Goes to the group who runs the server) | ||
'''Other''' | '''Other''' | ||
| Line 51: | Line 42: | ||
==Availability== | ==Availability== | ||
* | * 24x7 | ||
==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
===Title=== | |||
[http://www.lookup.cam.ac.uk/person/CRSid Firstname Lastname] (Date) | |||
Info... | |||
==Categorising Keywords== | ==Categorising Keywords== | ||
* OpenRoomMap | * OpenRoomMap | ||
Latest revision as of 13:51, 27 August 2015
This is the OpenRoomMap content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- OpenRoomMap
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
Further CL Sys-Admin Resources
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets about server issues can be escalated to dtg-www@cl.cam.ac.uk by adding them as a Requestor (or can't use a comment) and setting Status set to stalled and use Reply to tell the original requestor AND the dtg-www group:
I am passing this request over to the dtg-www group as they provide the server. Hopefully they will be in contact shortly.
Contacts
Primary
- dtg-www@cl.cam.ac.uk (Goes to the group who runs the server)
Other
Availability
- 24x7
Hints, Tips & Known Issues
Title
Firstname Lastname (Date)
Info...
Categorising Keywords
- OpenRoomMap
