Service Desk Knowledgebase: Purchasing: Difference between revisions
From Computer Laboratory System Administration
Jump to navigationJump to search
| (4 intermediate revisions by 2 users not shown) | |||
| Line 18: | Line 18: | ||
==Underpinning Services== | ==Underpinning Services== | ||
* | * None | ||
==Customer-base for this Service== | ==Customer-base for this Service== | ||
| Line 24: | Line 24: | ||
==Costs== | ==Costs== | ||
* | * Most purchases need to be funded by a research grant or other source of funds. Requests from Research students should be made via their supervisor. Requests from Research Assistants should be approved by their supervisor. | ||
* Requests for items under laboratory funding will need a supporting case if not for standard items. | |||
==SLA== | ==SLA== | ||
| Line 31: | Line 32: | ||
==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
* [ | * [http://helpdesk.csx.cam.ac.uk/ RT] tickets can be escalated by changing the '''Queue''' to '''backoffice''' with the '''Owner''' set to '''Nobody''' and the '''Status''' as '''new'''. Tell the requestor:<br /> ''I am passing this request over to the experts who, I'm sure, will be in contact shortly.'' | ||
NOTE: If the RT ticket has not been taken in '''TWO DAYS''' then follow up by emailing [mailto:gt19@cam.ac.uk gt19@cam.ac.uk]. | |||
== Contacts == | == Contacts == | ||
'''Primary''' | '''Primary''' | ||
* [mailto: | * [mailto:gt@cl.cam.ac.uk gt@cl.cam.ac.uk] (Goes to Graham Titmus) | ||
* [mailto: | * [mailto:pb22@cl.cam.ac.uk pb22@cl.cam.ac.uk] (Goes to Piete Brooks) | ||
==Availability== | ==Availability== | ||
| Line 48: | Line 47: | ||
==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
===Title=== | ===Title=== | ||
[http://www.lookup.cam.ac.uk/person/ | [http://www.lookup.cam.ac.uk/person/CRSid Firstname Lastname] (Date) | ||
Info... | Info... | ||
Latest revision as of 13:06, 19 June 2015
This is the Purchasing content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
CL Customer Documentation
Further CL Sys-Admin Resources
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Purchasing - Purchasing Apples
Underpinning Services
- None
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Most purchases need to be funded by a research grant or other source of funds. Requests from Research students should be made via their supervisor. Requests from Research Assistants should be approved by their supervisor.
- Requests for items under laboratory funding will need a supporting case if not for standard items.
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated by changing the Queue to backoffice with the Owner set to Nobody and the Status as new. Tell the requestor:
I am passing this request over to the experts who, I'm sure, will be in contact shortly.
NOTE: If the RT ticket has not been taken in TWO DAYS then follow up by emailing gt19@cam.ac.uk.
Contacts
Primary
- gt@cl.cam.ac.uk (Goes to Graham Titmus)
- pb22@cl.cam.ac.uk (Goes to Piete Brooks)
Availability
- N/A
Hints, Tips & Known Issues
Title
Firstname Lastname (Date)
Info...
Categorising Keywords
- purchasing software hardware consumables Apple Mac iMac iPhone
