Service Desk Knowledgebase: University Lookup Service: Difference between revisions
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This is the '''University Lookup Service''' content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this UIS service. If you are involved with the provision of this service please feel free to add to the knowledge about that it. | |||
Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | ||
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* [http://www.lookup.cam.ac.uk/person/pms52 Phil Shore] (Development) | * [http://www.lookup.cam.ac.uk/person/pms52 Phil Shore] (Development) | ||
* [http://www.lookup.cam.ac.uk/person/dar17 Dean Rasheed] (Development) | * [http://www.lookup.cam.ac.uk/person/dar17 Dean Rasheed] (Development) | ||
==UCS Public Documentation== | ==UCS Public Documentation== | ||
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==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
'''Editing a lookup group''' ([http://www.lookup.cam.ac.uk/person/iwm21 Ian Mackey], 10:11, 3 October 2014): | |||
Editing a lookup group | |||
*Go to the lookup page for the group in question (e.g. http://www.lookup.cam.ac.uk/group/groupname) | *Go to the lookup page for the group in question (e.g. http://www.lookup.cam.ac.uk/group/groupname) | ||
*Click on the "Members" tab along the top. | *Click on the "Members" tab along the top. | ||
Latest revision as of 17:46, 19 November 2014
This is the University Lookup Service content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this UIS service. If you are involved with the provision of this service please feel free to add to the knowledge about that it.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- http://www.lookup.cam.ac.uk/
- Introduction to University Lookup Directory
- To enable your Leaving email address autoreply (before leaving Cambridge) see http://www.ucs.cam.ac.uk/docs/infosheets/is29/is29#coa
Service Desk Call Handling Procedure
- Service provision RT calls can be escalated by emailing lookup-support@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
I am passing this request over to our Lookup Service team who, I'm sure, will be in contact shortly.
- Data queries RT calls can be escalated by emailing lookup-admin@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
I am passing this request over to our Lookup Admin team who, I'm sure, will be in contact shortly.
Contacts
Primary
- lookup-support@ucs.cam.ac.uk (Service provision)
- lookup-admin@ucs.cam.ac.uk (Data queries)
Other
- Ruth Charles
- Al Kitching
- Guy Goodrick
- Phil Shore (Development)
- Dean Rasheed (Development)
UCS Public Documentation
Additional Resources
Hints, Tips & Known Issues
Editing a lookup group (Ian Mackey, 10:11, 3 October 2014):
- Go to the lookup page for the group in question (e.g. http://www.lookup.cam.ac.uk/group/groupname)
- Click on the "Members" tab along the top.
- Click on the [Edit] button below the list of names.
- Presented with an open "Text box" below the phrase "Add members", click in that box and simply start to enter the CRSID of the person you want to add.
- The web page will "auto-complete" CRSID and username as you type.
- You are presented with a (shortening with every character entered) list of names, simply click on the name required.
- Repeat this process, one line at a time, until you have all the members added that you wish.
- Once you have finished, click on the [Save] button on the bottom at the bottom left of the page.
