Service Desk Knowledgebase: University Lookup Service
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Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- http://www.lookup.cam.ac.uk/
- Introduction to University Lookup Directory
- To enable your Leaving email address autoreply (before leaving Cambridge) see http://www.ucs.cam.ac.uk/docs/infosheets/is29/is29#coa
Service Desk Call Handling Procedure
- Service provision RT calls can be escalated by emailing lookup-support@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
I am passing this request over to our Lookup Service team who, I'm sure, will be in contact shortly.
- Data queries RT calls can be escalated by emailing lookup-admin@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
I am passing this request over to our Lookup Admin team who, I'm sure, will be in contact shortly.
Contacts
Primary
- lookup-support@ucs.cam.ac.uk (Service provision)
- lookup-admin@ucs.cam.ac.uk (Data queries)
Other
- Ruth Charles
- Al Kitching
- Guy Goodrick
- Phil Shore (Development)
- Dean Rasheed (Development)
Template:LExperts Template:IExperts - for Ibis
UCS Public Documentation
Additional Resources
Hints, Tips & Known Issues
Editing a lookup group Ian Mackey (talk) 10:11, 3 October 2014 (BST):
- Go to the lookup page for the group in question (e.g. http://www.lookup.cam.ac.uk/group/groupname)
- Click on the "Members" tab along the top.
- Click on the [Edit] button below the list of names.
- Presented with an open "Text box" below the phrase "Add members", click in that box and simply start to enter the CRSID of the person you want to add.
- The web page will "auto-complete" CRSID and username as you type.
- You are presented with a (shortening with every character entered) list of names, simply click on the name required.
- Repeat this process, one line at a time, until you have all the members added that you wish.
- Once you have finished, click on the [Save] button on the bottom at the bottom left of the page.
