User contributions for pb22
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29 January 2016
- 11:0811:08, 29 January 2016 diff hist +332 Service Desk Knowledgebase: Mail Support →User requests a friendly mail alias: Add unfriendly. Remove the need for idempotent server
4 December 2015
- 14:0514:05, 4 December 2015 diff hist −1,115 Service Desk Knowledgebase: Resources →Post-Install Tasks: remove keytab check - cl-hostid-fix does it
- 13:4913:49, 4 December 2015 diff hist +507 Service Desk Knowledgebase: Resources →Post-Install Tasks: Add tests for valid user BMC account for newer systems
- 13:3813:38, 4 December 2015 diff hist −53 Service Desk Knowledgebase: Linux →(4.7) BMC ACL - when up if present: Use new iamt-web command to text BMC
11 November 2015
- 16:5916:59, 11 November 2015 diff hist +53 Service Desk Knowledgebase: Resources →Post-Install Tasks: only touch ownfiles if it does not exist
- 16:4016:40, 11 November 2015 diff hist +485 Service Desk Knowledgebase: Linux →(4.7) BMC ACL - when up if present: add test commans
9 November 2015
- 17:2917:29, 9 November 2015 diff hist +312 Service Desk Knowledgebase: Operator Tasks →Reinstall a Linux machine: Add fsck to test device is not in use current
3 November 2015
- 16:3216:32, 3 November 2015 diff hist +99 Service Desk Knowledgebase: Resources →Post-Install Tasks: Explain Unix
2 November 2015
- 15:4015:40, 2 November 2015 diff hist −872 Service Desk Knowledgebase: Linux →(4.7) BMC ACL - when up if present: Simift setup of BMC
30 October 2015
- 14:1114:11, 30 October 2015 diff hist +559 Service Desk Knowledgebase: Resources →Post move: Tweaked as requested
29 October 2015
- 16:3816:38, 29 October 2015 diff hist −52 Service Desk Knowledgebase: Linux →Adding privileged or 'assigned' users: no need to ssh via laira
- 16:2016:20, 29 October 2015 diff hist −224 Service Desk Knowledgebase: Resources →Post-Install Tasks: Remove Mac stage - hope to do it from the command line
28 October 2015
- 16:1316:13, 28 October 2015 diff hist +20 Service Desk Knowledgebase: Resources →Post-Install Tasks: Clarify ownfiles
- 16:1116:11, 28 October 2015 diff hist +7 Service Desk Knowledgebase: Resources →Post-Install Tasks: Clarify ssh_known_hosts
- 15:1215:12, 28 October 2015 diff hist −9 Service Desk Knowledgebase: Resources →Post-Install Tasks: Simplify RPM / deb rebuilds
27 October 2015
- 20:3520:35, 27 October 2015 diff hist −61 Service Desk Knowledgebase: Resources →New arrivals: simplify update of host keys on laira
- 13:5813:58, 27 October 2015 diff hist −23 Service Desk Knowledgebase: Mail Support →CL Alias:: No need for sudo now
25 October 2015
- 09:4409:44, 25 October 2015 diff hist +375 Service Desk Knowledgebase: Operator Tasks →Reinstall a Linux machine: put all $dev's in red; remove im=R flag
- 09:3209:32, 25 October 2015 diff hist −607 Service Desk Knowledgebase: Operator Tasks →Linux Operating System Upgrades: Remove as covered above in more detail
20 October 2015
- 16:0716:07, 20 October 2015 diff hist +1,171 Service Desk Knowledgebase: Resources →Post-Install Tasks: Make Post Install cover Linux, Windows and Macs
- 15:5415:54, 20 October 2015 diff hist +41 Service Desk Knowledgebase: Resources →Post-Install Tasks: add flage to force in new config files.
- 10:5410:54, 20 October 2015 diff hist +278 Service Desk Knowledgebase: Resources →Post-Install Tasks: grab the host ssh key earlier in the process. Clarify checking the keytab
15 October 2015
- 11:5411:54, 15 October 2015 diff hist +83 Service Desk Knowledgebase: Resources →Post-Install Tasks: insall wol info on web server
2 October 2015
- 15:0515:05, 2 October 2015 diff hist +509 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: resolve the ticket at the very end.
- 15:0015:00, 2 October 2015 diff hist 0 m Service Desk Knowledgebase: Scratch space →Special information for re-use of PCCL0xx machines for 2015/10: typo
- 14:5614:56, 2 October 2015 diff hist +534 Service Desk Knowledgebase: Scratch space →Special information for re-use of PCCL0xx machines for 2015/10: Check Subject: update tables; close ticket
24 September 2015
- 02:2802:28, 24 September 2015 diff hist +15 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Add (for new RS) expected arrival date in email
- 02:2402:24, 24 September 2015 diff hist +42 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Tweak email for new users
- 02:2002:20, 24 September 2015 diff hist +42 m Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Fix red tagging HTML
23 September 2015
- 16:0716:07, 23 September 2015 diff hist +778 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Tweak to try to make things clearer
- 15:2315:23, 23 September 2015 diff hist +259 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Try to clarify meta characters
- 11:0211:02, 23 September 2015 diff hist +150 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Nore to sudo in to install a keytab
17 September 2015
- 12:5612:56, 17 September 2015 diff hist +182 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Clarify what to tell the operators
- 12:5012:50, 17 September 2015 diff hist +37 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Add test once DNS updated
- 10:4110:41, 17 September 2015 diff hist +147 Service Desk Knowledgebase: Mail Support →Mailman List:: add note about setting up @cl alias
- 10:3910:39, 17 September 2015 diff hist +114 Service Desk Knowledgebase: Mail Support →CL Alias:: Note to comment out old list if moving to Mailman
- 04:3404:34, 17 September 2015 diff hist +200 Service Desk Knowledgebase: Resources →Phase 3: Add Status field
- 04:2304:23, 17 September 2015 diff hist +423 Service Desk Knowledgebase: Resources →Phase 2: Add new arrival Status field
- 04:0204:02, 17 September 2015 diff hist −9 Service Desk Knowledgebase: Resources →Phase 1: Use arrivals Status field
13 September 2015
- 21:4221:42, 13 September 2015 diff hist −72 Service Desk Knowledgebase: Scratch space →Common case of setting up a new Ubuntu machine: Update hosts.props-add.pl usage
11 September 2015
- 05:3705:37, 11 September 2015 diff hist +18 Service Desk Knowledgebase: Scratch space →Procedure To Be Tidied Up: Is thjis junk now?
- 05:3605:36, 11 September 2015 diff hist +5,263 Service Desk Knowledgebase: Scratch space →Special information for re-use of PCCL0xx machines for 2015/10: Start documenting 'setup a new machine'.
10 September 2015
- 15:5115:51, 10 September 2015 diff hist −199 Service Desk Knowledgebase: Scratch space →Special information for re-use of PCCL0xx machines for 2015/10: oper update the Inventory
- 15:3815:38, 10 September 2015 diff hist +142 Service Desk Knowledgebase: Scratch space →Special information for re-use of PCCL0xx machines for 2015/10: give instructions to update the DNS
- 15:2415:24, 10 September 2015 diff hist −83 Service Desk Knowledgebase: Scratch space →Help Desk Scratch Space: tidy up for WiKi
2 September 2015
- 15:3915:39, 2 September 2015 diff hist 0 m Service Desk Knowledgebase: Resources →Duel boot requests: typo
- 15:3815:38, 2 September 2015 diff hist +43 Service Desk Knowledgebase: Resources →Service Desk Call Handling Procedure: Change email when escalating
- 15:3615:36, 2 September 2015 diff hist +15 Service Desk Knowledgebase: Resources →People: Note the DTG people
- 12:1912:19, 2 September 2015 diff hist −250 Service Desk Knowledgebase: Operator Tasks Add instructions on root shells
1 September 2015
- 15:0815:08, 1 September 2015 diff hist −5 m Service Desk Knowledgebase: Operator Tasks →Reinstall a machine (#2): delete the " (*#2)' tag as #1 removed
- 14:3614:36, 1 September 2015 diff hist +1,667 Service Desk Knowledgebase: Operator Tasks →Reinstall a machine: add steps needed for oper == CONFLICT == need to resolve #1 vs #2
- 13:0613:06, 1 September 2015 diff hist +815 Service Desk Knowledgebase: XenE →Service Desk Call Handling Procedure: add proxcedure info
27 August 2015
- 11:1811:18, 27 August 2015 diff hist +140 Service Desk Knowledgebase: Mail Support →CL Alias:: Make it more generic
- 10:3410:34, 27 August 2015 diff hist +447 Service Desk Knowledgebase: Mail Support →Request from admin staff for a list update: Spell out the various options
25 August 2015
- 12:2412:24, 25 August 2015 diff hist +132 Service Desk Knowledgebase: Resources →Phase 3: Move ticket if not coming
- 12:2012:20, 25 August 2015 diff hist +106 Service Desk Knowledgebase: Resources →Phase 2: add RT tickt info if not coming
18 August 2015
- 22:2622:26, 18 August 2015 diff hist +320 Service Desk Knowledgebase: Resources →Phase 3: Add links to graduate admin
- 22:1722:17, 18 August 2015 diff hist +78 Service Desk Knowledgebase: Resources →Phase 2: Link to 'graduate admin'
- 22:1422:14, 18 August 2015 diff hist +732 Service Desk Knowledgebase: Resources →New Research Students: add Graduate Admin
17 August 2015
- 21:2421:24, 17 August 2015 diff hist +13 m Service Desk Knowledgebase: Resources →Phase 2: include Supervisor suggestion
- 21:2221:22, 17 August 2015 diff hist −4 m Service Desk Knowledgebase: Resources →Phase 3: Remove blank lines
- 21:2121:21, 17 August 2015 diff hist +242 Service Desk Knowledgebase: Resources →Phase 3: Note what to do if RS not coming
- 21:1821:18, 17 August 2015 diff hist +240 Service Desk Knowledgebase: Resources →Phase 2: Note what to do if the Supervisor says that the RS isn't coming
- 14:4414:44, 17 August 2015 diff hist +15 Service Desk Knowledgebase: Resources →Phase 2: tweak the English
- 14:4114:41, 17 August 2015 diff hist +1 m Service Desk Knowledgebase: Resources →Phase 2
- 14:4014:40, 17 August 2015 diff hist +10 m Service Desk Knowledgebase: Resources →Phase 2: Add Welcome!
- 14:3814:38, 17 August 2015 diff hist +56 Service Desk Knowledgebase: Resources →Phase 1: add 'supervisor asked'
- 14:3314:33, 17 August 2015 diff hist +41 Service Desk Knowledgebase: Resources →Phase 1: Add Supervisor 'recommend' option.
5 August 2015
- 12:0312:03, 5 August 2015 diff hist +258 Service Desk Knowledgebase: Linux →Requests to Install Linux Packages: add the use of the bundles file
23 June 2015
- 17:2617:26, 23 June 2015 diff hist +325 m Service Desk Knowledgebase: Remote Access →Can't SSH into SLogin Service because not using a permitted host computer: addresses, domains, etc tweaks
- 17:1117:11, 23 June 2015 diff hist −9 m Service Desk Knowledgebase: Remote Access →basic ssh issues: Info is on the called address, not calling
- 17:1017:10, 23 June 2015 diff hist +50 m Service Desk Knowledgebase: Remote Access →CL Customer Documentation: WoL is one of the methods used by boot-mc
16 March 2015
- 10:5010:50, 16 March 2015 diff hist +556 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10: 'oldssh' for old ssh clients
14 March 2015
- 07:1307:13, 14 March 2015 diff hist +212 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10
13 March 2015
- 17:3117:31, 13 March 2015 diff hist +528 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10: couple more tickets which may have some useful info
- 16:4516:45, 13 March 2015 diff hist +87 Service Desk Knowledgebase: File Server rephase. Add cl-krenew --status
23 February 2015
- 15:0815:08, 23 February 2015 diff hist +31 Service Desk Knowledgebase: Linux Ensure that pernissions are correct on the dot files
- 15:0115:01, 23 February 2015 diff hist −135 Service Desk Knowledgebase: Linux Tweak BMC setup instructions
20 February 2015
- 11:3911:39, 20 February 2015 diff hist +111 Service Desk Knowledgebase: Resources Add 'assigned user' access to BMC
19 February 2015
- 14:0414:04, 19 February 2015 diff hist +260 Service Desk Knowledgebase: Linux Clarify when to have multiple users
- 13:4813:48, 19 February 2015 diff hist +285 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10
17 February 2015
- 11:4411:44, 17 February 2015 diff hist +333 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10
9 February 2015
- 09:5009:50, 9 February 2015 diff hist +110 Service Desk Knowledgebase: Required Updates new URL for email forwarding updates
5 February 2015
- 11:5311:53, 5 February 2015 diff hist +117 Service Desk Knowledgebase: Required Updates →Updates to be done by vrw10
18 June 2014
- 09:5409:54, 18 June 2014 diff hist +1,042 RecoverXenWorld →Procedure to follow after major local network outage: add instructions on testing systems are running OK current
16 June 2014
- 14:3514:35, 16 June 2014 diff hist +249 RecoverXenWorld →Procedure to follow after major local network outage: give order of VMs to restart
- 14:3214:32, 16 June 2014 diff hist +979 RecoverXenWorld →Unix VMs: Put in more instructions as to what to do
