(potential) Raven FAQ: Difference between revisions
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NOTE: Maybe when this is up as an FAQ the | NOTE: Maybe when this is up as an FAQ the ([https://raven.cam.ac.uk/auth/authenticate2.html RAVEN failure page ]) | ||
could refer to it? Any comments on it would be appreciated. I know it's similar to | could refer to it? Any comments on it would be appreciated. I know it's similar to | ||
[http://www.cam.ac.uk/cs/docs/faq/n5.html] but it's pulling a few things together that Help Desk | [http://www.cam.ac.uk/cs/docs/faq/n5.html http://www.cam.ac.uk/cs/docs/faq/n5.html] but it's pulling a few things together that Help Desk | ||
customers are having trouble with. I've road-tested it on a number of Help Desk calls and asked for feedback - people have found it extremely useful. | customers are having trouble with. I've road-tested it on a number of Help Desk calls and asked for feedback - people have found it extremely useful. | ||
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== | == Why Can't I Use Raven? (NOTE: or something similar...) == | ||
If you are having problems accessing a system that uses RAVEN | If you are having problems accessing a system that uses RAVEN | ||
authentication, please access the | authentication, please access the [http://www.cam.ac.uk/cs/raven/test/ RAVEN test page ] | ||
and click on '''Select this link to take the test''' | and click on '''Select this link to take the test''' | ||
and authenicate with your RAVEN userid and password. | and authenicate with your RAVEN userid and password. | ||
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'''Either:''' | '''Either:''' | ||
If you have an account (and know your password) on Hermes, the Engineering Department mail system, or on the Biological Sciences 'Mole' you can get a password reset at [https://jackdaw.cam.ac.uk/get-raven-password]. Forgotten ''original'' passwords, and ''new'' passwords, are given immediately on the screen. If you have changed your RAVEN password since it was originally issued, a new password will be generated and sent to you through the UMS. | If you have an account (and know your password) on Hermes, the Engineering Department mail system, or on the Biological Sciences 'Mole' you can get a password reset at [https://jackdaw.cam.ac.uk/get-raven-password Get your Raven Password]. Forgotten ''original'' passwords, and ''new'' passwords, are given immediately on the screen. If you have changed your RAVEN password since it was originally issued, a new password will be generated and sent to you through the UMS. | ||
'''Or:''' | '''Or:''' | ||
If you do ''not'' have a Hermes, Engineering mail system or Mole account and password for it, please see | If you do ''not'' have a Hermes, Engineering mail system or Mole account and password for it, please see at [http://www.cam.ac.uk/cs/docs/faq/n5.html '''How do I get a Raven password?] | ||
Revision as of 15:51, 19 December 2005
NOTE: Maybe when this is up as an FAQ the (RAVEN failure page ) could refer to it? Any comments on it would be appreciated. I know it's similar to http://www.cam.ac.uk/cs/docs/faq/n5.html but it's pulling a few things together that Help Desk customers are having trouble with. I've road-tested it on a number of Help Desk calls and asked for feedback - people have found it extremely useful.
Why Can't I Use Raven? (NOTE: or something similar...)
If you are having problems accessing a system that uses RAVEN authentication, please access the RAVEN test page and click on Select this link to take the test and authenicate with your RAVEN userid and password.
If you then get a webpage with a green tick on it and the word SUCCESS the central RAVEN server and your RAVEN account are working correctly. Any problem must be with the specific system (or your account on it) that you are trying to access. You will need to contact its particular support service for advice.
If you get a error Unrecognised user id or password then there's a problem with your RAVEN userid and/or password. You will need to do one of the following:
Either: If you have an account (and know your password) on Hermes, the Engineering Department mail system, or on the Biological Sciences 'Mole' you can get a password reset at Get your Raven Password. Forgotten original passwords, and new passwords, are given immediately on the screen. If you have changed your RAVEN password since it was originally issued, a new password will be generated and sent to you through the UMS.
Or: If you do not have a Hermes, Engineering mail system or Mole account and password for it, please see at How do I get a Raven password?
