(potential) Raven FAQ

NOTE: Maybe when this is up as an FAQ the RAVEN failure page ([1]) could refer to it? Any comments on it would be appreciated. I know it's similar to [2] but it's pulling a few things together that Help Desk customers are having trouble with. I've road-tested it on a number of Help Desk calls and asked for feedback - people have found it extremely useful.

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I can't Access a System that Uses Raven Authenication

If you are having problems accessing a system that uses RAVEN authentication, please access the RAVEN test page [3] and click on Select this link to take the test and authenicate with your RAVEN userid and password.

If you then get a webpage with a green tick on it and the word SUCCESS the central RAVEN server and your RAVEN account are working correctly. Any problem must be with the specific system (or your account on it) that you are trying to access. You will need to contact its particular support service for advice.

If you get a error Unrecognised user id or password then there's a problem with your RAVEN userid and/or password. You will need to do one of the following:

Either: If you have an account (and know your password) on Hermes, the Engineering Department mail system, or on the Biological Sciences 'Mole' you can get a password reset at [4]. Forgotten original passwords, and new passwords, are given immediately on the screen. If you have changed your RAVEN password since it was originally issued, a new password will be generated and sent to you through the UMS.

Or: If you do not have a Hermes, Engineering mail system or Mole account and password for it, please see How do I get a Raven password? at [5]