Service Desk Knowledgebase: Difference between revisions

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=CL SERVICE PORTFOLIO=
=CL SERVICE PORTFOLIO=


=={{moved}}[[Service Desk Knowledgebase: @cam | @cam]]==
==[[Service Desk Knowledgebase: @cam | @cam]]==


==Adobe Connect==
==Adobe Connect==
* See [[file:10x10_green.jpg|Ported]][[Service Desk Knowledgebase: DS-connect | DS-connect]] {not yet released}
* See [[file:10x10_green.jpg|Ported]][[Service Desk Knowledgebase: DS-connect | DS-connect]] {not yet released}


=={{moved}} [[Service Desk Knowledgebase: Anonymous FTP | Anonymous FTP]]==
==[[Service Desk Knowledgebase: Anonymous FTP | Anonymous FTP]]==


=={{moved}}[[Service Desk Knowledgebase: Anti-virus Software | Anti-virus Software]]==
==[[Service Desk Knowledgebase: Anti-virus Software | Anti-virus Software]]==


=={{moved}}[[Service Desk Knowledgebase: Assistive Technology Support | Assistive Technology Support]]==
==[[Service Desk Knowledgebase: Assistive Technology Support | Assistive Technology Support]]==


=={{Moved}}[[Service Desk Knowledgebase: Call Logger | Call Logger]]==
==[[Service Desk Knowledgebase: Call Logger | Call Logger]]==


=={{Moved}}[[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]]==
==[[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]]==


=={{Moved}}[[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]]==
==[[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]]==


=={{Moved}}[[Service Desk Knowledgebase: CamGrid | CamGrid]]==
==[[Service Desk Knowledgebase: CamGrid | CamGrid]]==


=={{BeingMigrated}}[[Service Desk Knowledgebase: CamSIS | CamSIS]]==
==[[Service Desk Knowledgebase: CamSIS | CamSIS]]==


=={{BeingMigrated}}[[Service Desk Knowledgebase: CamTools | CamTools]]==
==[[Service Desk Knowledgebase: CamTools | CamTools]]==


==CERT==
==CERT==
* See {{moved}}[[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]]
* See [[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]]


== Certificates ==
== Certificates ==
* See {{Moved}}[[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]]
* See [[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]]


=={{BeingMigrated}}CHRIS==
==CHRIS==
* See {{BeingMigrated}}[[Service Desk Knowledgebase: HR Systems | HR Systems]]
* See [[Service Desk Knowledgebase: HR Systems | HR Systems]]


=={{moved}}[[Service Desk Knowledgebase: Commercial Link | Commercial Link]]==
==[[Service Desk Knowledgebase: Commercial Link | Commercial Link]]==


=={{migrated}}[[Service Desk Knowledgebase: Computing Service Database (Jackdaw) | Computing Service Database (Jackdaw)]]==
==[[Service Desk Knowledgebase: Computing Service Database (Jackdaw) | Computing Service Database (Jackdaw)]]==


=={{migrated}}[[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]==
==[[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]==


==Computing Service Newsletter==
==Computing Service Newsletter==
* See {{moved}}[[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]
* See [[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]


==CUDN==
==CUDN==
* See {{moved}}[[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]]
* See [[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]]


=={{moved}}[[Service Desk Knowledgebase: CU2 line (Centrix) | CU2 line (Centrix)]]==
==[[Service Desk Knowledgebase: CU2 line (Centrix) | CU2 line (Centrix)]]==


=={{moved}}[[Service Desk Knowledgebase: Data Protection Act (DPA) Registration | Data Protection Act (DPA) Registration]]==
==[[Service Desk Knowledgebase: Data Protection Act (DPA) Registration | Data Protection Act (DPA) Registration]]==


=={{BeingMigrated}} (Admin) Desktop Services - see [[Service Desk Knowledgebase: MISD | MISD]]==
==(Admin) Desktop Services - see [[Service Desk Knowledgebase: MISD | MISD]]==


=={{Migrated}}[[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]==
==[[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]==
* {{Migrated}}[[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]
* [[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]
* {{Migrated}}[[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}
* [[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}
* {{Migrated}}[[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}
* [[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}
* {{Migrated}}[[Service Desk Knowledgebase: DS-files | DS-files]]
* [[Service Desk Knowledgebase: DS-files | DS-files]]
* {{Migrated}}[[Service Desk Knowledgebase: DS-filestore | DS-filestore]]
* [[Service Desk Knowledgebase: DS-filestore | DS-filestore]]
* {{Migrated}}[[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}
* [[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}
* {{Migrated}}[[Service Desk Knowledgebase: DS-print | DS-print]]
* [[Service Desk Knowledgebase: DS-print | DS-print]]
* {{Migrated}}[[Service Desk Knowledgebase: DS-web | DS-web]]
* [[Service Desk Knowledgebase: DS-web | DS-web]]
* {{Migrated}}[[Service Desk Knowledgebase: DS-workstation | DS-workstation]]
* [[Service Desk Knowledgebase: DS-workstation | DS-workstation]]
* {{Migrated}}[[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]
* [[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]
* {{Migrated}}[[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]
* [[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]


==DNS==
==DNS==
* See {{Migrated}}[[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]]
* See [[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]]


=={{Migrated}}[[Service Desk Knowledgebase: Documentation Sales | Documentation Sales ]]==
==[[Service Desk Knowledgebase: Documentation Sales | Documentation Sales ]]==


=={{Migrated}}[[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]]==
==[[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]]==


==Domain Name Purchase==
==Domain Name Purchase==
* See [[Service Desk Knowledgebase: Managed Zone Service | Managed Zone Service]]
* See [[Service Desk Knowledgebase: Managed Zone Service | Managed Zone Service]]


=={{Migrated}}[[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}==
==[[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}==


=={{Migrated}}[[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}==
==[[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}==


=={{Moved}}[[Service Desk Knowledgebase: DS-connect | DS-connect]] {Not yet released}==
==[[Service Desk Knowledgebase: DS-connect | DS-connect]] {Not yet released}==


=={{Migrated}}[[Service Desk Knowledgebase: DS-files | DS-files]]==
==[[Service Desk Knowledgebase: DS-files | DS-files]]==


==[[Service Desk Knowledgebase: DS-filestore | DS-filestore]]==
==[[Service Desk Knowledgebase: DS-filestore | DS-filestore]]==


=={{Migrated}}[[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}==
==[[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}==


=={{Migrated}}[[Service Desk Knowledgebase: DS-print | DS-print]]==
==[[Service Desk Knowledgebase: DS-print | DS-print]]==


=={{Migrated}}[[Service Desk Knowledgebase: DS-web | DS-web]]==
==[[Service Desk Knowledgebase: DS-web | DS-web]]==


=={{Migrated}}[[Service Desk Knowledgebase: DS-workstation | DS-workstation]]==
==[[Service Desk Knowledgebase: DS-workstation | DS-workstation]]==


=={{Migrated}}[[Service Desk Knowledgebase: Eduroam | eduroam]] Wireless==
==[[Service Desk Knowledgebase: Eduroam | eduroam]] Wireless==


==Email==
==Email==
* See {{Migrated}}[[Service Desk Knowledgebase#Hermes | Hermes]]
* See [[Service Desk Knowledgebase#Hermes | Hermes]]


=={{Migrated}}[[Service Desk Knowledgebase: ePolicy Orchestrator Hosted Service | ePolicy Orchestrator Hosted Service]]==
==[[Service Desk Knowledgebase: ePolicy Orchestrator Hosted Service | ePolicy Orchestrator Hosted Service]]==


=={{Migrated}}[[Service Desk Knowledgebase: eScience Support| eScience Support]]==
==[[Service Desk Knowledgebase: eScience Support| eScience Support]]==


=={{Migrated}}[[Service Desk Knowledgebase: Examinations Under Special Conditions | Examinations Under Special Conditions]]==
==[[Service Desk Knowledgebase: Examinations Under Special Conditions | Examinations Under Special Conditions]]==


==[[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]==
==[[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]==


=={{Migrated}}[[Service Desk Knowledgebase: Forums | Forums]]==
==[[Service Desk Knowledgebase: Forums | Forums]]==


=={{Migrated}}[[Service Desk Knowledgebase: Friendly Probing Suite | Friendly Probing Suite]]==
==[[Service Desk Knowledgebase: Friendly Probing Suite | Friendly Probing Suite]]==


=={{Migrated}}[[Service Desk Knowledgebase: Gartner Database | Gartner Database]] {Not yet released}==
==[[Service Desk Knowledgebase: Gartner Database | Gartner Database]] {Not yet released}==


==GBN==
==GBN==
* See {{Migrated}} [[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]
* See [[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]


==gcal.apps.cam.ac.uk==
==gcal.apps.cam.ac.uk==


* See {{Migrated}}[[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]]
* See [[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]]


=={{Migrated}}[[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]]==
==[[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]]==


=={{Migrated}}[[Service Desk Knowledgebase: Google Authenticator | Google Authenticator]]==
==[[Service Desk Knowledgebase: Google Authenticator | Google Authenticator]]==


=={{Migrated}}[[Service Desk Knowledgebase: Graduation Services | Graduation Services]]==
==[[Service Desk Knowledgebase: Graduation Services | Graduation Services]]==


=={{Migrated}}[[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]==
==[[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]==


=={{Migrated}}[[Service Desk Knowledgebase: Hardware Support | Hardware Support]]==
==[[Service Desk Knowledgebase: Hardware Support | Hardware Support]]==


==Help Desk==
==Help Desk==
* See {{Migrated}}[[Service Desk Knowledgebase: Service Desk | Service Desk]]
* See [[Service Desk Knowledgebase: Service Desk | Service Desk]]


=={{Migrated}}[[Service Desk Knowledgebase: Hermes | Hermes]]==
==[[Service Desk Knowledgebase: Hermes | Hermes]]==
* {{Migrated}}[[Service Desk Knowledgebase: Hermes | Hermes]]
* [[Service Desk Knowledgebase: Hermes | Hermes]]
* {{Migrated}}[[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]
* [[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]
* {{Migrated}}[[Service Desk Knowledgebase: Webmail | Webmail]]
* [[Service Desk Knowledgebase: Webmail | Webmail]]


=={{Migrated}}[[Service Desk Knowledgebase: High Performance Computing Service (HPCS)| High Performance Computing Service (HPCS)]]==
==[[Service Desk Knowledgebase: High Performance Computing Service (HPCS)| High Performance Computing Service (HPCS)]]==


=={{Migrated}}[[Service Desk Knowledgebase: Hosted Server Service | Hosted Server Service ]]==
==[[Service Desk Knowledgebase: Hosted Server Service | Hosted Server Service ]]==


==[[Service Desk Knowledgebase: HR Systems | HR Systems]]==
==[[Service Desk Knowledgebase: HR Systems | HR Systems]]==


==Ibis==
==Ibis==
* See {{Migrated}}[[Service_Desk_Knowledgebase:_University_Lookup_Service | University Lookup Service]]
* See [[Service_Desk_Knowledgebase:_University_Lookup_Service | University Lookup Service]]


==Illustration Service==
==Illustration Service==


* See {{Migrated}}[[Service Desk Knowledgebase: Photography & Illustration Service (PandIS) | Photography & Illustration Service (PandIS)]]
* See [[Service Desk Knowledgebase: Photography & Illustration Service (PandIS) | Photography & Illustration Service (PandIS)]]


==Information Provision==
==Information Provision==
Line 161: Line 161:


==Internet & Web Services==
==Internet & Web Services==
* {{Migrated}}[[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]
* [[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]
* [[Service Desk Knowledgebase: Managed Web Server (MWS) | Managed Web Server (MWS)]]
* [[Service Desk Knowledgebase: Managed Web Server (MWS) | Managed Web Server (MWS)]]
* [[Service Desk Knowledgebase: Network Address Translation (NAT) | Network Address Translation (NAT)]]
* [[Service Desk Knowledgebase: Network Address Translation (NAT) | Network Address Translation (NAT)]]
Line 207: Line 207:
==[[Service Desk Knowledgebase: Macintosh Support | Macintosh Support]]==
==[[Service Desk Knowledgebase: Macintosh Support | Macintosh Support]]==


=={{Migrated}}[[Service Desk Knowledgebase: Mailman Mailing Lists | Mailman Mailing Lists]]==
==[[Service Desk Knowledgebase: Mailman Mailing Lists | Mailman Mailing Lists]]==


==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==
==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==
Line 239: Line 239:
==[[Service Desk Knowledgebase: Meeting Room Booking | Meeting Room Booking ]]==
==[[Service Desk Knowledgebase: Meeting Room Booking | Meeting Room Booking ]]==


=={{BeingMigrated}}[[Service Desk Knowledgebase: MISD | MISD]]==
==[[Service Desk Knowledgebase: MISD | MISD]]==


==[[Service Desk Knowledgebase: Moodle | Moodle]]==
==[[Service Desk Knowledgebase: Moodle | Moodle]]==
Line 302: Line 302:


==PandIS==
==PandIS==
* See {{Migrated}}[[Service Desk Knowledgebase#Photography_.26_Illustration_Service_.28PandIS.29 | Photography & Illustration Service (PandIS)]]
* See [[Service Desk Knowledgebase#Photography_.26_Illustration_Service_.28PandIS.29 | Photography & Illustration Service (PandIS)]]


==[[Service Desk Knowledgebase: Password Management | Password Management]]==
==[[Service Desk Knowledgebase: Password Management | Password Management]]==
Line 337: Line 337:
==[[Service Desk Knowledgebase: Reception | Reception]]==
==[[Service Desk Knowledgebase: Reception | Reception]]==


=={{Migrated}}[[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]==
==[[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]==


==Sales==
==Sales==
Line 347: Line 347:
==[[Service Desk Knowledgebase: Search | Search]]==
==[[Service Desk Knowledgebase: Search | Search]]==


=={{Migrated}}[[Service Desk Knowledgebase: Service Desk | Service Desk]]==
==[[Service Desk Knowledgebase: Service Desk | Service Desk]]==


==[[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]==
==[[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]==
Line 370: Line 370:
==[[Service Desk Knowledgebase: Streaming Media Service (SMS) | Streaming Media Service (SMS)]]==
==[[Service Desk Knowledgebase: Streaming Media Service (SMS) | Streaming Media Service (SMS)]]==


=={{moved}}[[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]]==
==[[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]]==


==Technical User Support==
==Technical User Support==

Revision as of 17:48, 19 November 2014

Go to the Service Desk hub page.

If CL staff need to tell the Service Desk team about problems with a service please email cs-sdadmin@lists.cam.ac.uk.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page.

CL SERVICE PORTFOLIO

@cam

Adobe Connect

Anonymous FTP

Anti-virus Software

Assistive Technology Support

Call Logger

Cambridge Computer Emergency Response Team (CamCERT)

Cambridge University Data Network (CUDN)

CamGrid

CamSIS

CamTools

CERT

Certificates

CHRIS

Commercial Link

Computing Service Database (Jackdaw)

Computing Service News Roundup

Computing Service Newsletter

CUDN

CU2 line (Centrix)

Data Protection Act (DPA) Registration

(Admin) Desktop Services - see MISD

Desktop Services

DNS

Documentation Sales

Domain Name Service (DNS)

Domain Name Purchase

DS-apps {Not yet released}

DS-auth {Not yet released}

DS-connect {Not yet released}

DS-files

DS-filestore

DS-imaging {Not yet released}

DS-print

DS-web

DS-workstation

eduroam Wireless

Email

ePolicy Orchestrator Hosted Service

eScience Support

Examinations Under Special Conditions

Falcon Content Management Service

Forums

Friendly Probing Suite

Gartner Database {Not yet released}

GBN

gcal.apps.cam.ac.uk

Google Apps @ Cambridge

Google Authenticator

Graduation Services

Granta Backbone Network (GBN)

Hardware Support

Help Desk

Hermes

High Performance Computing Service (HPCS)

Hosted Server Service

HR Systems

Ibis

Illustration Service

Information Provision

Internet & Web Services

Institution Liaison {Re-branded}

Institution Network Liaison

Institutional Software Sales

Institution Strategy

Institution Support

IP Register

iPrint {Re-branded}

Jackdaw

Key Management Services (KMS)

KMS

Lapwing {Re-branded}

Lapwing/Eduroam {Re-branded}

Literary & Language Support

Logging

Lookup

Macintosh Support

Mailman Mailing Lists

Mail Support

Mail Switch (PPSW)

Magpie {Withdrawn}

Managed Cluster Service (MCS)

Managed Mail Domains

Managed ePolicy Orchestrator (MePO)

Managed Switch Service (MSS)

Managed Web Service (MWS)

Managed Wiki Service

Managed Zone Service

Map

MCS

Meeting Room Booking

MISD

Moodle

MSS

MWS

NAT

Network & Telephone Services

Networks

Telecommunications

Network Address Translation (NAT)

Network Fault Reporting

Network Services

Network Support

Network Time Protocol Servers (NTP)

News Server {Withdrawn}

NTP

Office Services

Opt-in Port Blocking

PandIS

Password Management

PC Tender

Personal Web Pages

Photography Service

Photography & Illustration Service (PandIS)

PPSW

Printroom

Probing Suite

PWF {Re-branded}

RADIUS Service

Raven

Raven Support

Reception

Remote Access Linux Server

Sales

Scientific Computing

Search

Service Desk

Shared Mailboxes & Email Lists

Shibboleth

SISS {Re-branded}

SMS

Small Institute Support Service (SISS) {Re-branded}

Society Web Pages

Software Sales

Streaming Media Service (SMS)

SSL & TLS Server Certificates

Technical User Support

Techlink Service

Telecomms Helpdesk

Telecomms Systems Administration

Telephone Services

Training Facilities (Phoenix, Titan, Balfour)

Training Services (IT Training)

UCS News Service

UniofCam Wireless

University Card

University Lookup Service

University Map

University Paging System

University Telephone Replacement Project {Completed}

University Tissue Tracking System (UTTS)

University Training Booking System (UTBS)

University Web Server

University Wireless Service

UNIX Support

UNIX Support Mirror Server

UTBS

UTTS

Usenet News Server {Withdrawn}

User Administration

User Desktop

Videoconferencing Consultancy

Videoconferencing Equipment Hire

Videoconferencing Service

Virtual Machine Service {Not yet released}

Virtual Private Dial-up Network (VPDN)

Voicemail System

VPDN

VPN

Web Search Service

Web Support

Webmail

Wiki Service

Windows Internet Name Service (WINS)

Windows Server Update Services (WSUS)

WINS

Windows Support

Wireless Networking

WSUS


www.cam.ac.uk

www.ucs.cam.ac.uk

www.uis.cam.ac.uk

*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)