Service Desk Knowledgebase

From Computer Laboratory System Administration
Revision as of 17:07, 19 November 2014 by vrw10 (talk | contribs)
Jump to navigationJump to search

Go to the Service Desk hub page.

If CL staff need to tell the Service Desk team about problems with a service please email cs-sdadmin@lists.cam.ac.uk or ring the hotline 35464.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its customers and clients, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page.

CL SERVICE PORTFOLIO

Template:Moved @cam

Adobe Connect

Template:Moved Anonymous FTP

Template:Moved Anti-virus Software

Template:Moved Assistive Technology Support

Template:Moved Call Logger

Template:Moved Cambridge Computer Emergency Response Team (CamCERT)

Template:Moved Cambridge University Data Network (CUDN)

Template:Moved CamGrid

Template:BeingMigrated CamSIS

Template:BeingMigrated CamTools

CERT

Certificates

Template:BeingMigratedCHRIS

Template:Moved Commercial Link

Template:Migrated Computing Service Database (Jackdaw)

Template:Migrated Computing Service News Roundup

Computing Service Newsletter

CUDN

Template:Moved CU2 line (Centrix)

Template:Moved Data Protection Act (DPA) Registration

Template:BeingMigrated (Admin) Desktop Services - see MISD

Template:Migrated Desktop Services

DNS

Template:Migrated Documentation Sales

Template:Migrated Domain Name Service (DNS)

Domain Name Purchase

Template:Migrated DS-apps {Not yet released}

Template:Migrated DS-auth {Not yet released}

Template:Moved DS-connect {Not yet released}

Template:Migrated DS-files

DS-filestore

Template:Migrated DS-imaging {Not yet released}

Template:Migrated DS-print

Template:Migrated DS-web

Template:Migrated DS-workstation

Template:Migrated eduroam Wireless

Email

Template:Migrated ePolicy Orchestrator Hosted Service

Template:Migrated eScience Support

Template:Migrated Examinations Under Special Conditions

Falcon Content Management Service

Template:Migrated Forums

Template:Migrated Friendly Probing Suite

Template:Migrated Gartner Database {Not yet released}

GBN

gcal.apps.cam.ac.uk

Template:Migrated Google Apps @ Cambridge

Template:Migrated Google Authenticator

Template:Migrated Graduation Services

Template:Migrated Granta Backbone Network (GBN)

Template:Migrated Hardware Support

Help Desk

Template:Migrated Hermes

Template:Migrated High Performance Computing Service (HPCS)

Template:Migrated Hosted Server Service

HR Systems

Ibis

Illustration Service

Information Provision

Internet & Web Services

Institution Liaison {Re-branded}

Institution Network Liaison

Institutional Software Sales

Institution Strategy

Institution Support

IP Register

iPrint {Re-branded}

Jackdaw

Key Management Services (KMS)

KMS

Lapwing {Re-branded}

Lapwing/Eduroam {Re-branded}

Literary & Language Support

Logging

Lookup

Macintosh Support

Template:Migrated Mailman Mailing Lists

Mail Support

Mail Switch (PPSW)

Magpie {Withdrawn}

Managed Cluster Service (MCS)

Managed Mail Domains

Managed ePolicy Orchestrator (MePO)

Managed Switch Service (MSS)

Managed Web Service (MWS)

Managed Wiki Service

Managed Zone Service

Map

MCS

Meeting Room Booking

Template:BeingMigrated MISD

Moodle

MSS

MWS

NAT

Network & Telephone Services

Networks

Telecommunications

Network Address Translation (NAT)

Network Fault Reporting

Network Services

Network Support

Network Time Protocol Servers (NTP)

News Server {Withdrawn}

NTP

Office Services

Opt-in Port Blocking

PandIS

Password Management

PC Tender

Personal Web Pages

Photography Service

Photography & Illustration Service (PandIS)

PPSW

Printroom

Probing Suite

PWF {Re-branded}

RADIUS Service

Raven

Raven Support

Reception

Template:Migrated Remote Access Linux Server

Sales

Scientific Computing

Search

Template:Migrated Service Desk

Shared Mailboxes & Email Lists

Shibboleth

SISS {Re-branded}

SMS

Small Institute Support Service (SISS) {Re-branded}

Society Web Pages

Software Sales

Streaming Media Service (SMS)

Template:Moved SSL & TLS Server Certificates

Technical User Support

Techlink Service

Telecomms Helpdesk

Telecomms Systems Administration

Telephone Services

Training Facilities (Phoenix, Titan, Balfour)

Training Services (IT Training)

UCS News Service

UniofCam Wireless

University Card

University Lookup Service

University Map

University Paging System

University Telephone Replacement Project {Completed}

University Tissue Tracking System (UTTS)

University Training Booking System (UTBS)

University Web Server

University Wireless Service

UNIX Support

UNIX Support Mirror Server

UTBS

UTTS

Usenet News Server {Withdrawn}

User Administration

User Desktop

Videoconferencing Consultancy

Videoconferencing Equipment Hire

Videoconferencing Service

Virtual Machine Service {Not yet released}

Virtual Private Dial-up Network (VPDN)

Voicemail System

VPDN

VPN

Web Search Service

Web Support

Webmail

Wiki Service

Windows Internet Name Service (WINS)

Windows Server Update Services (WSUS)

WINS

Windows Support

Wireless Networking

WSUS


www.cam.ac.uk

www.ucs.cam.ac.uk

www.uis.cam.ac.uk

*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)