Service Desk Knowledgebase

Go to the Service Desk hub page.

If CL staff need to tell the Service Desk team about problems with a service please email cs-sdadmin@lists.cam.ac.uk.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page.

CL SERVICE PORTFOLIO

AV

See Lecture Theatre and AV

BMC

See Remote Management

IPMI

See Remote Management

Machine Failures

See Resources

Machines for New Arrivals

See Resources

MCS Room

See UCS Managed

Telephones

==Upgrades See Service Desk Knowledgebase: Resources

University Cards

See Mifare (University) Cards

User Administration

See User Accounts and Groups

Xen

See Service Desk Knowledgebase: XenE

XenE

==XenEnterprise See XenE

==XCP See XenE

==XenServer See XenE

EXAMPLE UCS SERVICE PORTFOLIO

Adobe Connect

• See Ported DS-connect {not yet released}

CERT

• See Cambridge Computer Emergency Response Team (CamCERT)

Certificates

• See SSL & TLS Server Certificates

CHRIS

• See HR Systems

Computing Service Newsletter

• See Computing Service News Roundup

CUDN

• See Cambridge University Data Network (CUDN)

Desktop Services

• Desktop Services
• DS-apps {Not yet released}
• DS-auth {Not yet released}
• DS-files
• DS-filestore
• DS-imaging {Not yet released}
• DS-print
• DS-web
• DS-workstation
• Managed Cluster Service (MCS)
• Remote Access Linux Server

DNS

• See Domain Name Service (DNS)

Domain Name Purchase

• See Managed Zone Service

Email

• See Hermes

GBN

• See Granta Backbone Network (GBN)

gcal.apps.cam.ac.uk

• See Google Apps @ Cambridge

Help Desk

• See Service Desk

Hermes

• Hermes
• Shared Mailboxes & Email Lists
• Webmail

Ibis

• See University Lookup Service

Illustration Service

• See Photography & Illustration Service (PandIS)

Information Provision

• See Computing Service News Roundup

Internet & Web Services

• Falcon Content Management Service
• Managed Web Server (MWS)
• Network Address Translation (NAT)
• University Web Server
• Web Support

Institution Liaison {Re-branded}

• Institution Liaison {Re-branded as Institution Strategy}

Institutional Software Sales

• See Software Sales

iPrint {Re-branded}

• iPrint {Re-branded as DS-print}

Jackdaw

• See Computing Service Database (Jackdaw)

KMS

• See Key Management Services (KMS)

Lapwing {Re-branded}

• {Re-branded as UniofCam Wireless}

Lapwing/Eduroam {Re-branded}

• {Re-branded as Eduroam Wireless}

Lookup

• See University Lookup Service

Magpie {Withdrawn}

• Magpie {Withdrawn 1st October 2010}

Managed ePolicy Orchestrator (MePO)

• See ePolicy Orchestrator Hosted Service

Map

• See University Map

MCS

• See Managed Cluster Service (MCS)

MSS

• See Managed Switch Service (MSS)

MWS

• See Managed Web Server (MWS)

NAT

• See Network Address Translation (NAT)

Network & Telephone Services

Networks

• Cambridge University Data Network (CUDN)
• Granta Backbone Network (GBN)
• Lapwing {Re-branded as UniofCam Wireless}
• Lapwing/Eduroam {Re-branded as Eduroam}
• Network Fault Reporting
• Network Services
• Network Support
• UniofCam/Eduroam {Re-branded as Eduroam}
• UniofCam Wireless
• Virtual Private Dial-up Network (VPDN)

Telecommunications

• Telecomms Helpdesk
• Call Logger
• Telecomms Systems Administration
• University Paging System
• University Telephone Replacement Project {Completed}
• Voicemail System

Network Services

• Commercial Link
• Institution Network Liaison
• Lapwing {Re-branded as UniofCam Wireless}
• Lapwing/Eduroam {Re-branded as Eduroam}
• Managed Switch Service (MSS)
• Network Services
• UniofCam/Eduroam
• UniofCam Wireless

News Server {Withdrawn}

• News Server {Withdrawn 2 August 2010 - see News Server}.

NTP

• See Network Time Protocol Servers (NTP)

Office Services

• See MISD

PandIS

• See Photography & Illustration Service (PandIS)

Personal Web Pages

• See DS-web

Photography Service

• See Photography & Illustration Service (PandIS)

PPSW

• See Mail Switch (PPSW)

Probing Suite

• See Friendly Probing Suite

PWF {Re-branded}

• PWF {Re-branded as Managed Cluster Service (MCS)}

Raven Support

• See Raven

Sales

• Documentation Sales
• Software Sales

Shibboleth

• See Raven

SISS {Re-branded}

• SISS {Re-branded as Institution Support}

SMS

• See Streaming Media Service (SMS)

Small Institute Support Service (SISS) {Re-branded}

• Small Institute Support Service (SISS) {Re-branded as Institution Support}

Society Web Pages

• See Society Web Pages

Technical User Support

• Macintosh Support
• Windows Support

Telephone Services

• See under Network & Telephone Services

Training Services (IT Training)

• IT Training
  • Core Instructor-led IT Training Programme
  • Bespoke IT Training
  • Self-taught IT Training Loan Library
• Hire of Training Facilities (Phoenix, Titans, Balfour)
• University Training Booking System (UTBS)

University Telephone Replacement Project {Completed}

• University Telephone Replacement Project {Completed}

University Web Server

• See UIS Service www.cam.ac.uk

University Wireless Service

• See Eduroam {Re-branded} or UniofCam Wireless {Re-branded}

UNIX Support

• UNIX Support
• Network Time Protocol Servers (NTP)
• UNIX Support Mirror Server

UTBS

• See University Training Booking System (UTBS)

UTTS

• See University Tissue Tracking System (UTTS)

Usenet News Server {Withdrawn}

• News Server {Withdrawn 2 August 2010 - see News Server}.

User Desktop

• See DS-workstation

Videoconferencing Consultancy

• See Videoconferencing Service

Videoconferencing Equipment Hire

• See Videoconferencing Service

VPDN

• See Virtual Private Dial-up Network (VPDN)

VPN

• See Virtual Private Dial-up Network (VPDN)

Web Search Service

• See Search

Wiki Service

• See Managed Wiki Service

WINS

• See Windows Internet Name Service (WINS)

Wireless Networking

• See UniofCam Wireless

WSUS

• See Windows Server Update Services (WSUS)

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*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)

• Board of Graduate Studies - see either Graduate Admissions or Student Registry
• Cambridge Admissions Office (Undergraduate Admissions)
• Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
• Cambridge International Examinations (CIE)
• Cambridge University Press
• CamCORS
• Cantab.net
• Central Sites Technical Services: AV Team
• Clinical School Computing Service (CSCS)
• College Computing Offices
• Digital Services - run the University Timetable System
• DSpace
• eJournals
• Graduate Admissions
• International Strategy Office
• MIMAS National Dataset Service
• StASSH - Schools of Arts and Humanities & Social Sciences central storage project
• Statistics Clinic
• Student Registry
• Talks.cam
• University Finance System (UFS)
• University Library (UL)
• University of Cambridge ESOL Examinations
• University Superannuation Scheme (USS)