Service Desk Knowledgebase

Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL SCG Database page.
Go to the Computer Lab RT

If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page.

CL SERVICE PORTFOLIO

AV

See Lecture Theatre and AV

BMC

See Remote Management

Certificates

See Licensed Software

Git Repository Hosting Service

See UIS Managed

IPMI

See Remote Management

Junk Mail

See Spam

Licences

See Licensed Software

Linux packages

See Linux

Machine Failures

See Resources

Machines for New Arrivals

See Resources

MCS Room

See UIS Managed

PCU

See Printing

RT

See Request Tracker (RT)

Upgrades

See Resources

University Cards

See Mifare (University) Cards

University Cards

See Mifare (University) Cards

User Administration

See User Accounts and Groups

Xen

See XenE

XenAppliance

See XenE

XenEnterprise

See XenE

XCP

See XenE

XenServer

See XenE

*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)

• Board of Graduate Studies - see either Graduate Admissions or Student Registry
• Cambridge Admissions Office (Undergraduate Admissions)
• Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
• Cambridge International Examinations (CIE)
• Cambridge University Press
• CamCORS
• Cantab.net
• Central Sites Technical Services: AV Team
• Clinical School Computing Service (CSCS)
• College Computing Offices
• Digital Services - run the University Timetable System
• DSpace
• eJournals
• Graduate Admissions
• International Strategy Office
• MIMAS National Dataset Service
• Office of External Affairs and Communications
• StASSH - Schools of Arts and Humanities & Social Sciences central storage project
• Statistics Clinic
• Student Registry
• Talks.cam
• University Finance System (UFS)
• University Library (UL)
• University Lookup Service
• University of Cambridge ESOL Examinations
• University Superannuation Scheme (USS)