Service Desk Knowledgebase: Difference between revisions
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==BMC== | ==BMC== | ||
See [[Service Desk Knowledgebase: Remote Management | Remote Management]] | * See [[Service Desk Knowledgebase: Remote Management | Remote Management]] | ||
==[[Service Desk Knowledgebase: Building Services | Building Services]]== | ==[[Service Desk Knowledgebase: Building Services | Building Services]]== | ||
==Certificates== | ==Certificates== | ||
See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] | * See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] | ||
==[[Service Desk Knowledgebase: Condor | Condor]]== | ==[[Service Desk Knowledgebase: Condor | Condor]]== | ||
==Git Repository Hosting Service== | ==Git Repository Hosting Service== | ||
See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | ||
==IPMI== | ==IPMI== | ||
See [[Service Desk Knowledgebase: Remote Management | Remote Management]] | * See [[Service Desk Knowledgebase: Remote Management | Remote Management]] | ||
==Junk Mail== | ==Junk Mail== | ||
See [[Service Desk Knowledgebase: Spam | Spam]] | * See [[Service Desk Knowledgebase: Spam | Spam]] | ||
==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]== | ==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]== | ||
| Line 38: | Line 38: | ||
==Licences== | ==Licences== | ||
See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] | * See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] | ||
==[[Service Desk Knowledgebase: Linux | Linux]]== | ==[[Service Desk Knowledgebase: Linux | Linux]]== | ||
==Linux packages== | ==Linux packages== | ||
See [[Service Desk Knowledgebase: Linux | Linux]] | * See [[Service Desk Knowledgebase: Linux | Linux]] | ||
==Machine Failures== | ==Machine Failures== | ||
See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources | Resources]] | ||
==Machines for New Arrivals== | ==Machines for New Arrivals== | ||
See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources | Resources]] | ||
==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== | ==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== | ||
==MCS Room== | ==MCS Room== | ||
See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | ||
==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]== | ==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]== | ||
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==RT== | ==RT== | ||
See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]] | * See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]] | ||
==[[Service Desk Knowledgebase: Spam | Spam]]== | ==[[Service Desk Knowledgebase: Spam | Spam]]== | ||
| Line 92: | Line 92: | ||
==Upgrades== | ==Upgrades== | ||
See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources | Resources]] | ||
==[[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]== | ==[[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]== | ||
==University Cards== | ==University Cards== | ||
See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | ||
==[[Service Desk Knowledgebase: UIS Managed | UIS Managed]]== | ==[[Service Desk Knowledgebase: UIS Managed | UIS Managed]]== | ||
==University Cards== | ==University Cards== | ||
See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | ||
==User Administration== | ==User Administration== | ||
See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]] | * See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]] | ||
==Verex== | ==Verex== | ||
| Line 115: | Line 115: | ||
==Xen== | ==Xen== | ||
See [[Service Desk Knowledgebase: XenE | XenE]] | * See [[Service Desk Knowledgebase: XenE | XenE]] | ||
==XenAppliance== | ==XenAppliance== | ||
See [[Service Desk Knowledgebase: XenE | XenE]] | * See [[Service Desk Knowledgebase: XenE | XenE]] | ||
==[[Service Desk Knowledgebase: XenE | XenE]]== | ==[[Service Desk Knowledgebase: XenE | XenE]]== | ||
==XenEnterprise== | ==XenEnterprise== | ||
See [[Service Desk Knowledgebase: XenE | XenE]] | * See [[Service Desk Knowledgebase: XenE | XenE]] | ||
==XCP== | ==XCP== | ||
See [[Service Desk Knowledgebase: XenE | XenE]] | * See [[Service Desk Knowledgebase: XenE | XenE]] | ||
==XenServer== | ==XenServer== | ||
See [[Service Desk Knowledgebase: XenE | XenE]] | * See [[Service Desk Knowledgebase: XenE | XenE]] | ||
Revision as of 10:27, 7 January 2015
Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL SCG Database page.
Go to the Computer Lab RT
If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.
This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.
Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page.
CL SERVICE PORTFOLIO
AV
BMC
Building Services
Certificates
Condor
Git Repository Hosting Service
- See UIS Managed
IPMI
Junk Mail
- See Spam
Lecture Theatre and AV
Licensed Software
Licences
Linux
Linux packages
- See Linux
Machine Failures
- See Resources
Machines for New Arrivals
- See Resources
Mail Support
MCS Room
- See UIS Managed
Mifare (University) Cards
Networking
OpenRoomMap
PCU
- See Printing
Photonics access requests
Printing
Postmaster
Purchasing
Remote Access
Remote Management
Request Tracker (RT)
Resources
RT
Spam
Sys-Admin
Telephones
Upgrades
- See Resources
User Accounts and Groups
University Cards
UIS Managed
University Cards
User Administration
Verex
Windows
WWW
Xen
- See XenE
XenAppliance
- See XenE
XenE
XenEnterprise
- See XenE
XCP
- See XenE
XenServer
- See XenE
*NON-CL* Services (Some pointers to help on...)
(This is the link to the NON-CL Service template contents page)
- Board of Graduate Studies - see either Graduate Admissions or Student Registry
- Cambridge Admissions Office (Undergraduate Admissions)
- Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
- Cambridge International Examinations (CIE)
- Cambridge University Press
- CamCORS
- Cantab.net
- Central Sites Technical Services: AV Team
- Clinical School Computing Service (CSCS)
- College Computing Offices
- Digital Services - run the University Timetable System
- DSpace
- eJournals
- Graduate Admissions
- International Strategy Office
- MIMAS National Dataset Service
- Office of External Affairs and Communications
- StASSH - Schools of Arts and Humanities & Social Sciences central storage project
- Statistics Clinic
- Student Registry
- Talks.cam
- University Finance System (UFS)
- University Library (UL)
- University Lookup Service
- University of Cambridge ESOL Examinations
- University Superannuation Scheme (USS)
