Latest revision as of 11:30, 8 March 2018

Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL Person lookup page.
Go to the CL SCG Database page.
Go to the DB domain version of the SCG Database page.
Go to the Computer Lab RT
Go to the OpenRoomPlan page.
Go to the Staff list page.

RT WARNING

If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.

For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list & Scratch space.)

CL SERVICE PORTFOLIO

Access Cards

See Mifare (University) Cards

AV

See Lecture Theatre and AV

BMC

See Remote Management

Building Services

Cards

See Mifare (University) Cards

Certificates

Condor

Conference Server

See Servers

Computers for New Arrivals

See Resources

Disk Quota

See User Accounts and Groups

Disk Space

See User Accounts and Groups

DNS

See Networking

Door Entry System

See Mifare (University) Cards

Eduroam

See Wireless Network Access

Equipment for New Arrivals

See Resources

Eldo

See File Server

Elmer

See File Server

Email

See Mail Support

Exchange Server

See Mail Support

File Server

Filer

See File Server

Firewall

See Networking

Git Repository Hosting Service

See UIS Managed

Groups

See User Accounts and Groups

Hardware Failures

See Resources

HotCRP

See Servers

Interns

See Resources

IPMI

See Remote Management

Junk Mail

See Spam

Lapwing

See Wireless Network Access

Leaving Procedure (Leavers)

See Resources

Lecture Theatre and AV

Licensed Software

Licences

See Licensed Software

Linux

Linux packages

See Linux

Mac

Machine Failures

See Resources

Machines for New Arrivals

See Resources

Mailing Lists

See Mail Support

Mail Support

MCS Room

See UIS Managed

Mifare (University) Cards

Moves

See Resources

Networking

New Arrivals

See Resources

OpenRoomMap

Operator Tasks

PCU

See Printing

Phones

See Telephones

Photonics access requests

See Mifare (University) Cards

Printing

Postmaster

See Mail Support

RT

See Request Tracker (RT)

Servers

Software

See Licensed Software

Upgrades

See Resources

UIS Managed

UniOfCam

See Wireless Network Access

University Cards

See Mifare (University) Cards

University Wireless Service

See Wireless Network Access

User Accounts and Groups

User Administration

See User Accounts and Groups

Verex

See Mifare (University) Cards

W-107-CB3-0FD

See Wireless Network Access

Windows

WGB

See Wireless Network Access

WWW

Wireless Network Access

Xen

See XenE

XenAppliance

See XenE

XenE

XenEnterprise

See XenE

XCP

See XenE

XenServer

See XenE

NON-CL Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)

Board of Graduate Studies - see either Graduate Admissions or Student Registry
Cambridge Admissions Office (Undergraduate Admissions)
Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
Cambridge International Examinations (CIE)
Cambridge University Press
CamCORS
Cantab.net
Central Sites Technical Services: AV Team
Clinical School Computing Service (CSCS)
College Computing Offices
Digital Services - run the University Timetable System
DSpace
eJournals
Graduate Admissions
International Strategy Office
MIMAS National Dataset Service
Office of External Affairs and Communications
StASSH - Schools of Arts and Humanities & Social Sciences central storage project
Statistics Clinic
Student Registry
Talks.cam
University Finance System (UFS)
University Library (UL)
University Lookup Service
University of Cambridge ESOL Examinations
University Superannuation Scheme (USS)

@@ Line 1: / Line 1: @@
 Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/AllStaffStudents.aspx CL Person lookup] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
-Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ Office plan] page.<br />
+Go to the [https://svr-win-web00.dc.cl.cam.ac.uk/SCG/ DB domain version of the SCG Database] page.<br />
+Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ OpenRoomPlan ] page.<br />
+Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/HRList.aspx Staff list ] page.<br />
 '''[https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Request_Tracker_%28RT%29#General_Service_Desk_Call_Handling_Procedure <font color="red">RT WARNING</font>]'''
@@ Line 10: / Line 12: @@
 This is the CL Wiki homepage of Service Desk Knowledgebase.  The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them.  The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.  It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose.
-Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].  ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list.)
+Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].  ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list & [[Service Desk Knowledgebase: Scratch space |Scratch space]].)
@@ Line 34: / Line 36: @@
 ==Conference Server==
-* See [https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server Servers]
+* See [[Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server | Servers]]
 ==Computers for New Arrivals==
-* See [[Service Desk Knowledgebase: Resources | Resources]]
+* See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]]
+==Disk Quota==
+* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]]
+==Disk Space==
+* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]]
+==DNS==
+* See [[Service_Desk_Knowledgebase:_Networking#Adding_IP_addresses_.26_CNAMES_to_the_DNS |  Networking]]
 ==Door Entry System==
@@ Line 70: / Line 81: @@
 ==Git Repository Hosting Service==
 * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]]
+==Groups==
+* See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]
+==Hardware Failures==
+* See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]]
 ==HotCRP==
 * See [[Service Desk Knowledgebase: Servers | Servers]]
+==Interns==
+* See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]]
 ==IPMI==
@@ Line 82: / Line 102: @@
 ==Lapwing==
 * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]
+==Leaving Procedure (Leavers)==
+* See [[Service_Desk_Knowledgebase:_Resources#Leaving_Procedure | Resources]]
 ==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]==
@@ Line 93: / Line 117: @@
 ==Linux packages==
-* See [[Service Desk Knowledgebase: Linux | Linux]]
+* See [[Service_Desk_Knowledgebase:_Linux#Requests_to_Install_Linux_Packages| Linux]]
 ==[[Service Desk Knowledgebase: Mac | Mac]]==
 ==Machine Failures==
-* See [[Service Desk Knowledgebase: Resources | Resources]]
+* See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]]
 ==Machines for New Arrivals==
 * See [[Service Desk Knowledgebase: Resources | Resources]]
+==Mailing Lists==
+See [[Service Desk Knowledgebase: Mail Support#User_requests_a_CL_mailing_list | Mail Support]]
 ==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==
@@ Line 124: / Line 151: @@
 ==PCU==
 * See [[Service Desk Knowledgebase: Printing | Printing]]
+==Phones==
+* See [[Service Desk Knowledgebase: Telephones | Telephones]]
 ==Photonics access requests==

Service Desk Knowledgebase: Difference between revisions