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| Go to the [[Service Desk]] hub page.<br> | | Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/AllStaffStudents.aspx CL Person lookup] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br /> |
| | Go to the [https://svr-win-web00.dc.cl.cam.ac.uk/SCG/ DB domain version of the SCG Database] page.<br /> |
| | Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ OpenRoomPlan ] page.<br /> |
| | Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/HRList.aspx Staff list ] page.<br /> |
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| If CL staff need to '''''tell the Service Desk team''''' about problems with a service please email '''[mailto:cs-sdadmin@lists.cam.ac.uk cs-sdadmin@lists.cam.ac.uk]'''.
| | '''[https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Request_Tracker_%28RT%29#General_Service_Desk_Call_Handling_Procedure <font color="red">RT WARNING</font>]''' |
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| This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its customers and clients, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowlegebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose.
| | If CL staff need to '''''tell the Service Desk team''''' about problems with a service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. |
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| Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].
| | For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on. |
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| =CL SERVICE PORTFOLIO=
| | This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose. |
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| =={{moved}}[[Service Desk Knowledgebase: @cam | @cam]]==
| | Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]]. ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list & [[Service Desk Knowledgebase: Scratch space |Scratch space]].) |
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| ==Adobe Connect==
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| * See [[file:10x10_green.jpg|Ported]][[Service Desk Knowledgebase: DS-connect | DS-connect]] {not yet released}
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| =={{moved}} [[Service Desk Knowledgebase: Anonymous FTP | Anonymous FTP]]== | | =CL SERVICE PORTFOLIO= |
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| =={{moved}}[[Service Desk Knowledgebase: Anti-virus Software | Anti-virus Software]]==
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| =={{moved}}[[Service Desk Knowledgebase: Assistive Technology Support | Assistive Technology Support]]== | | ==Access Cards== |
| | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
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| =={{Moved}}[[Service Desk Knowledgebase: Call Logger | Call Logger]]== | | ==AV== |
| | * See [[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]] |
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| =={{Moved}}[[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]]== | | ==BMC== |
| | * See [[Service Desk Knowledgebase: Remote Management | Remote Management]] |
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| =={{Moved}}[[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]]== | | ==[[Service Desk Knowledgebase: Building Services | Building Services]]== |
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| =={{Moved}}[[Service Desk Knowledgebase: CamGrid | CamGrid]]== | | ==Cards== |
| | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
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| =={{BeingMigrated}}[[Service Desk Knowledgebase: CamSIS | CamSIS]]== | | ==[[Service Desk Knowledgebase: Certificates | Certificates]]== |
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| =={{BeingMigrated}}[[Service Desk Knowledgebase: CamTools | CamTools]]== | | ==[[Service Desk Knowledgebase: Condor | Condor]]== |
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| ==CERT== | | ==Conference Server== |
| * See {{moved}}[[Service Desk Knowledgebase: Cambridge Computer Emergency Response (CamCERT) | Cambridge Computer Emergency Response Team (CamCERT)]] | | * See [[Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server | Servers]] |
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| == Certificates == | | ==Computers for New Arrivals== |
| * See {{Moved}}[[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]] | | * See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]] |
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| =={{BeingMigrated}}CHRIS== | | ==Disk Quota== |
| * See {{BeingMigrated}}[[Service Desk Knowledgebase: HR Systems | HR Systems]] | | * See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]] |
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| =={{moved}}[[Service Desk Knowledgebase: Commercial Link | Commercial Link]]== | | ==Disk Space== |
| | | * See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]] |
| =={{migrated}}[[Service Desk Knowledgebase: Computing Service Database (Jackdaw) | Computing Service Database (Jackdaw)]]==
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| =={{migrated}}[[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]==
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| ==Computing Service Newsletter==
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| * See {{moved}}[[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]
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| ==CUDN==
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| * See {{moved}}[[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]] | |
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| =={{moved}}[[Service Desk Knowledgebase: CU2 line (Centrix) | CU2 line (Centrix)]]==
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| =={{moved}}[[Service Desk Knowledgebase: Data Protection Act (DPA) Registration | Data Protection Act (DPA) Registration]]==
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| =={{BeingMigrated}} (Admin) Desktop Services - see [[Service Desk Knowledgebase: MISD | MISD]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]==
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| * {{Migrated}}[[Service Desk Knowledgebase: Desktop Services | Desktop Services ]]
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-files | DS-files]]
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-filestore | DS-filestore]]
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-print | DS-print]]
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-web | DS-web]]
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| * {{Migrated}}[[Service Desk Knowledgebase: DS-workstation | DS-workstation]]
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| * {{Migrated}}[[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]
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| * {{Migrated}}[[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]
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| ==DNS== | | ==DNS== |
| * See {{Migrated}}[[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]] | | * See [[Service_Desk_Knowledgebase:_Networking#Adding_IP_addresses_.26_CNAMES_to_the_DNS | Networking]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Documentation Sales | Documentation Sales ]]== | | ==Door Entry System== |
| | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Domain Name Service (DNS) | Domain Name Service (DNS)]]== | | ==Eduroam== |
| | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
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| ==Domain Name Purchase== | | ==Equipment for New Arrivals== |
| * See [[Service Desk Knowledgebase: Managed Zone Service | Managed Zone Service]] | | * See [[Service Desk Knowledgebase: Resources | Resources]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-apps | DS-apps]] {Not yet released}== | | ==Eldo== |
| | * See [[Service Desk Knowledgebase: File Server | File Server]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-auth | DS-auth]] {Not yet released}== | | ==Elmer== |
| | | * See [[Service Desk Knowledgebase: File Server | File Server]] |
| =={{Moved}}[[Service Desk Knowledgebase: DS-connect | DS-connect]] {Not yet released}==
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-files | DS-files]]==
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| ==[[Service Desk Knowledgebase: DS-filestore | DS-filestore]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-imaging | DS-imaging]] {Not yet released}==
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-print | DS-print]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-web | DS-web]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: DS-workstation | DS-workstation]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Eduroam | eduroam]] Wireless==
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| ==Email== | | ==Email== |
| * See {{Migrated}}[[Service Desk Knowledgebase#Hermes | Hermes]] | | * See [[Service Desk Knowledgebase: Mail Support | Mail Support]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: ePolicy Orchestrator Hosted Service | ePolicy Orchestrator Hosted Service]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: eScience Support| eScience Support]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Examinations Under Special Conditions | Examinations Under Special Conditions]]==
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| ==[[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Forums | Forums]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Friendly Probing Suite | Friendly Probing Suite]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Gartner Database | Gartner Database]] {Not yet released}==
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| ==GBN==
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| * See {{Migrated}} [[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]
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| ==gcal.apps.cam.ac.uk==
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| * See {{Migrated}}[[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]] | | ==Exchange Server== |
| | * See [[Service Desk Knowledgebase: Mail Support | Mail Support]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Google Apps @ Cambridge | Google Apps @ Cambridge]]== | | ==[[Service Desk Knowledgebase: File Server | File Server]]== |
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| =={{Migrated}}[[Service Desk Knowledgebase: Google Authenticator | Google Authenticator]]== | | ==Filer== |
| | * See [[Service Desk Knowledgebase: File Server | File Server]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Graduation Services | Graduation Services]]== | | ==Firewall== |
| | * See [[Service_Desk_Knowledgebase:_Networking#Firewall | Networking]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]== | | ==Git Repository Hosting Service== |
| | * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Hardware Support | Hardware Support]]== | | ==Groups== |
| | * See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]] |
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| ==Help Desk== | | ==Hardware Failures== |
| * See {{Migrated}}[[Service Desk Knowledgebase: Service Desk | Service Desk]] | | * See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Hermes | Hermes]]== | | ==HotCRP== |
| * {{Migrated}}[[Service Desk Knowledgebase: Hermes | Hermes]] | | * See [[Service Desk Knowledgebase: Servers | Servers]] |
| * {{Migrated}}[[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]
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| * {{Migrated}}[[Service Desk Knowledgebase: Webmail | Webmail]]
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| =={{Migrated}}[[Service Desk Knowledgebase: High Performance Computing Service (HPCS)| High Performance Computing Service (HPCS)]]== | | ==Interns== |
| | * See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]] |
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| =={{Migrated}}[[Service Desk Knowledgebase: Hosted Server Service | Hosted Server Service ]]== | | ==IPMI== |
| | * See [[Service Desk Knowledgebase: Remote Management | Remote Management]] |
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| ==[[Service Desk Knowledgebase: HR Systems | HR Systems]]== | | ==Junk Mail== |
| | * See [[Service Desk Knowledgebase: Spam | Spam]] |
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| ==Ibis== | | ==Lapwing== |
| * See {{Migrated}}[[Service_Desk_Knowledgebase:_University_Lookup_Service | University Lookup Service]] | | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
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| ==Illustration Service== | | ==Leaving Procedure (Leavers)== |
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| * See {{Migrated}}[[Service Desk Knowledgebase: Photography & Illustration Service (PandIS) | Photography & Illustration Service (PandIS)]] | | * See [[Service_Desk_Knowledgebase:_Resources#Leaving_Procedure | Resources]] |
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| ==Information Provision== | | ==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]== |
| * See [[Service Desk Knowledgebase: Computing Service News Roundup | Computing Service News Roundup]]
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| ==Internet & Web Services== | | ==[[Service Desk Knowledgebase: Licensed Software | Licensed Software]]== |
| * {{Migrated}}[[Service Desk Knowledgebase: Falcon Content Management Service | Falcon Content Management Service ]]
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| * [[Service Desk Knowledgebase: Managed Web Server (MWS) | Managed Web Server (MWS)]]
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| * [[Service Desk Knowledgebase: Network Address Translation (NAT) | Network Address Translation (NAT)]]
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| * [[Service Desk Knowledgebase: University Web Server | University Web Server]]
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| * [[Service Desk Knowledgebase: Web Support | Web Support]]
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| ==Institution Liaison {Re-branded}== | | ==Licences== |
| * Institution Liaison {Re-branded as [https://wiki.cam.ac.uk/ucs/Service_Desk_Knowledgebase#Institution_Strategy Institution Strategy]} | | * See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] |
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| ==[[Service Desk Knowledgebase: Institution Network Liaison | Institution Network Liaison]]== | | ==[[Service Desk Knowledgebase: Linux | Linux]]== |
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| ==Institutional Software Sales== | | ==Linux packages== |
| * See [[Service Desk Knowledgebase: Software Sales | Software Sales]] | | * See [[Service_Desk_Knowledgebase:_Linux#Requests_to_Install_Linux_Packages| Linux]] |
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| ==[[Service Desk Knowledgebase: Institution Strategy | Institution Strategy]]== | | ==[[Service Desk Knowledgebase: Mac | Mac]]== |
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| ==[[Service Desk Knowledgebase: Institution Support | Institution Support]]== | | ==Machine Failures== |
| | * See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]] |
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| ==[[Service Desk Knowledgebase: IP Register | IP Register]]== | | ==Machines for New Arrivals== |
| | * See [[Service Desk Knowledgebase: Resources | Resources]] |
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| ==iPrint {Re-branded}== | | ==Mailing Lists== |
| * iPrint {Re-branded as [https://wiki.cam.ac.uk/ucs/Service_Desk_Knowledgebase:_DS-print DS-print]}
| | See [[Service Desk Knowledgebase: Mail Support#User_requests_a_CL_mailing_list | Mail Support]] |
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| ==Jackdaw==
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| * See [[Service Desk Knowledgebase: Computing Service Database (Jackdaw) | Computing Service Database (Jackdaw)]]
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| ==[[Service Desk Knowledgebase: Key Management Services (KMS) | Key Management Services (KMS)]]==
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| ==KMS==
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| * See [[Service Desk Knowledgebase: Key Management Services (KMS) | Key Management Services (KMS)]]
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| ==Lapwing {Re-branded}==
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| * {Re-branded as [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]}
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| ==Lapwing/Eduroam {Re-branded}==
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| * {Re-branded as [[Service Desk Knowledgebase: Eduroam | Eduroam]] Wireless}
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| ==[[Service Desk Knowledgebase: Literary and Language Support | Literary & Language Support]]==
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| ==[[Service Desk Knowledgebase: Logging | Logging]]==
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| ==Lookup==
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| * See [[Service Desk Knowledgebase: University Lookup Service | University Lookup Service]]
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| ==[[Service Desk Knowledgebase: Macintosh Support | Macintosh Support]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Mailman Mailing Lists | Mailman Mailing Lists]]==
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| ==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== | | ==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== |
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| ==[[Service Desk Knowledgebase: Mail Switch (PPSW) | Mail Switch (PPSW)]]== | | ==MCS Room== |
| | * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] |
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| ==Magpie {Withdrawn}== | | ==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]== |
| * [[Service_Desk_Knowledgebase:_Magpie | Magpie]] {Withdrawn [http://ucsnews.csx.cam.ac.uk/articles/2010/08/31/magpie-closure-final-reminder 1st October 2010]}
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| ==[[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]== | | ==Moves== |
| | * See [[Service_Desk_Knowledgebase:_Resources#Requests_for_machine_moves | Resources]] |
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| ==[[Service Desk Knowledgebase: Managed Mail Domains | Managed Mail Domains]]== | | ==[[Service Desk Knowledgebase: Networking | Networking]]== |
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| ==Managed ePolicy Orchestrator (MePO)== | | ==New Arrivals== |
| * See [[Service Desk Knowledgebase: ePolicy Orchestrator Hosted Service | ePolicy Orchestrator Hosted Service]] | | * See [[Service Desk Knowledgebase: Resources | Resources]] |
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| ==[[Service Desk Knowledgebase: Managed Switch Service (MSS)| Managed Switch Service (MSS)]]== | | ==[[Service Desk Knowledgebase: OpenRoomMap | OpenRoomMap]]== |
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| ==[[Service Desk Knowledgebase: Managed Web Service (MWS) | Managed Web Service (MWS)]]== | | ==[[Service Desk Knowledgebase: Operator Tasks | Operator Tasks]]== |
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| ==[[Service Desk Knowledgebase: Managed Wiki Service | Managed Wiki Service]]== | | ==PCU== |
| | * See [[Service Desk Knowledgebase: Printing | Printing]] |
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| ==[[Service Desk Knowledgebase: Managed Zone Service | Managed Zone Service]]== | | ==Phones== |
| | * See [[Service Desk Knowledgebase: Telephones | Telephones]] |
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| ==Map== | | ==Photonics access requests== |
| * See [[Service Desk Knowledgebase: University Map | University Map]] | | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
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| ==MCS== | | ==[[Service Desk Knowledgebase: Printing | Printing]]== |
| * See [[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]
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| ==[[Service Desk Knowledgebase: Meeting Room Booking | Meeting Room Booking ]]== | | ==Postmaster== |
| | * See [[Service Desk Knowledgebase: Mail Support | Mail Support]] |
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| =={{BeingMigrated}}[[Service Desk Knowledgebase: MISD | MISD]]== | | ==[[Service Desk Knowledgebase: Purchasing | Purchasing]]== |
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| ==[[Service Desk Knowledgebase: Moodle | Moodle]]== | | ==[[Service Desk Knowledgebase: Remote Access | Remote Access]]== |
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| ==MSS== | | ==[[Service Desk Knowledgebase: Remote Management | Remote Management]]== |
| * See [[Service Desk Knowledgebase: Managed Switch Service (MSS)| Managed Switch Service (MSS)]]
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| ==MWS== | | ==[[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]]== |
| * See [[Service Desk Knowledgebase: Managed Web Server (MWS) | Managed Web Server (MWS)]]
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| ==NAT== | | ==[[Service Desk Knowledgebase: Resources | Resources]]== |
| * See [[Service Desk Knowledgebase: Network Address Translation (NAT) | Network Address Translation (NAT)]]
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| ==Network & Telephone Services== | | ==RT== |
| '''Networks'''
| | * See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]] |
| * [[Service Desk Knowledgebase: Cambridge University Data Network (CUDN) | Cambridge University Data Network (CUDN)]] | |
| * [[Service Desk Knowledgebase: Granta Backbone Network (GBN) | Granta Backbone Network (GBN)]]
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| * Lapwing {Re-branded as [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]}
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| * Lapwing/Eduroam {Re-branded as [[Service Desk Knowledgebase: Eduroam | Eduroam]]}
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| * [[Service Desk Knowledgebase: Network Fault Reporting | Network Fault Reporting]]
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| * [[Service Desk Knowledgebase: Network Services | Network Services ]]
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| * [[Service Desk Knowledgebase: Network Support | Network Support]]
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| * UniofCam/Eduroam {Re-branded as [[Service Desk Knowledgebase: Eduroam | Eduroam]]}
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| * [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]
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| * [[Service Desk Knowledgebase: Virtual Private Dial-up Network (VPN/VPDN) | Virtual Private Dial-up Network (VPDN)]]
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| '''Telecommunications'''
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| * [[Service Desk Knowledgebase: Telecomms Helpdesk | Telecomms Helpdesk]]
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| * [[Service Desk Knowledgebase: Call Logger | Call Logger]]
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| * [[Service Desk Knowledgebase: Telecomms Systems Administration | Telecomms Systems Administration ]]
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| * [[Service Desk Knowledgebase: University Paging System | University Paging System]]
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| * [[Service Desk Knowledgebase: University Telephone Replacement Project | University Telephone Replacement Project]] {Completed}
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| * [[Service Desk Knowledgebase: Voicemail System | Voicemail System]]
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| ==[[Service Desk Knowledgebase: Network Address Translation (NAT) | Network Address Translation (NAT)]]== | | ==[[Service Desk Knowledgebase: Servers | Servers]]== |
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| ==[[Service Desk Knowledgebase: Network Fault Reporting | Network Fault Reporting]]== | | ==Software== |
| | * See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] |
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| ==[[Service Desk Knowledgebase: Network Services | Network Services ]]== | | ==[[Service Desk Knowledgebase: Spam | Spam]]== |
| * [[Service Desk Knowledgebase: Commercial Link | Commercial Link]]
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| * [[Service Desk Knowledgebase: Institution Network Liaison | Institution Network Liaison]]
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| * Lapwing {Re-branded as [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]}
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| * Lapwing/Eduroam {Re-branded as [[Service Desk Knowledgebase: Eduroam | Eduroam]]}
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| * [[Service Desk Knowledgebase: Managed Switch Service (MSS)| Managed Switch Service (MSS)]]
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| * [[Service Desk Knowledgebase: Network Services | Network Services ]]
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| * [[Service Desk Knowledgebase: UniofCam/Eduroam | UniofCam/Eduroam]]
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| * [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]
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| ==[[Service Desk Knowledgebase: Network Support | Network Support]]== | | ==[[Service Desk Knowledgebase: Sys-Admin | Sys-Admin]]== |
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| ==[[Service Desk Knowledgebase: Network Time Protocol Servers (NTP) | Network Time Protocol Servers (NTP)]]== | | ==[[Service Desk Knowledgebase: Telephones | Telephones]]== |
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| ==News Server {Withdrawn}== | | ==Upgrades== |
| * [[Service Desk Knowledgebase: News Server | News Server]] {Withdrawn 2 August 2010 - see [http://www.ucs.cam.ac.uk/newsserver/ News Server]}. | | * See [[Service Desk Knowledgebase: Resources | Resources]] |
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| ==NTP== | | ==[[Service Desk Knowledgebase: UIS Managed | UIS Managed]]== |
| * See [[Service Desk Knowledgebase: Network Time Protocol Servers (NTP) | Network Time Protocol Servers (NTP)]]
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| ==Office Services== | | ==UniOfCam== |
| * See [[Service Desk Knowledgebase: MISD | MISD]] | | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
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| ==[[Service Desk Knowledgebase: Opt-in Port Blocking| Opt-in Port Blocking]]== | | ==University Cards== |
| | | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
| ==PandIS==
| |
| * See {{Migrated}}[[Service Desk Knowledgebase#Photography_.26_Illustration_Service_.28PandIS.29 | Photography & Illustration Service (PandIS)]]
| |
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| ==[[Service Desk Knowledgebase: Password Management | Password Management]]==
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| ==[[Service Desk Knowledgebase: PC Tender| PC Tender]]==
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| ==Personal Web Pages==
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| * See [[Service Desk Knowledgebase: DS-web | DS-web]]
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| ==Photography Service==
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| | |
| * See [[Service Desk Knowledgebase: Photography & Illustration Service (PandIS) | Photography & Illustration Service (PandIS)]]
| |
| | |
| ==[[Service Desk Knowledgebase: Photography & Illustration Service (PandIS) | Photography & Illustration Service (PandIS)]]==
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| ==PPSW==
| |
| * See [[Service Desk Knowledgebase: Mail Switch (PPSW) | Mail Switch (PPSW)]]
| |
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| ==[[Service Desk Knowledgebase: Printroom | Printroom]]==
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| ==Probing Suite==
| |
| * See [[Service Desk Knowledgebase: Friendly Probing Suite | Friendly Probing Suite]]
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| ==PWF {Re-branded}==
| |
| * PWF {Re-branded as [[Service Desk Knowledgebase: Managed Cluster Service (MCS) | Managed Cluster Service (MCS)]]}
| |
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| ==[[Service Desk Knowledgebase: RADIUS Service | RADIUS Service]]==
| |
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| ==[[Service Desk Knowledgebase: Raven | Raven]]==
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| ==Raven Support==
| |
| * See [[Service Desk Knowledgebase: Raven | Raven]]
| |
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| ==[[Service Desk Knowledgebase: Reception | Reception]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Remote Access Linux Server | Remote Access Linux Server]]==
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| ==Sales==
| |
| * [[Service Desk Knowledgebase: Documentation Sales | Documentation Sales ]]
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| * [[Service Desk Knowledgebase: Software Sales | Software Sales]]
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| ==[[Service Desk Knowledgebase: Scientific Computing | Scientific Computing ]]==
| |
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| ==[[Service Desk Knowledgebase: Search | Search]]==
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| =={{Migrated}}[[Service Desk Knowledgebase: Service Desk | Service Desk]]==
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| ==[[Service Desk Knowledgebase: Shared Mailboxes & Email Lists | Shared Mailboxes & Email Lists]]==
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| ==Shibboleth==
| |
| * See [[Service Desk Knowledgebase: Raven | Raven]]
| |
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| ==SISS {Re-branded}==
| |
| * SISS {Re-branded as [[Service Desk Knowledgebase: Institution Support | Institution Support]]}
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| ==SMS==
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| * See [[Service Desk Knowledgebase: Streaming Media Service (SMS) | Streaming Media Service (SMS)]] | |
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| ==Small Institute Support Service (SISS) {Re-branded}==
| |
| * Small Institute Support Service (SISS) {Re-branded as [[Service Desk Knowledgebase: Institution Support | Institution Support]]}
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| ==Society Web Pages==
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| * See [[Service Desk Knowledgebase: Society Web Pages | Society Web Pages]]
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| ==[[Service Desk Knowledgebase: Software Sales | Software Sales]]==
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| ==[[Service Desk Knowledgebase: Streaming Media Service (SMS) | Streaming Media Service (SMS)]]==
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| =={{moved}}[[Service Desk Knowledgebase: SSL & TLS Server Certificates | SSL & TLS Server Certificates]]==
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| ==Technical User Support==
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| * [[Service Desk Knowledgebase: Macintosh Support | Macintosh Support]]
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| * [[Service Desk Knowledgebase: Windows Support | Windows Support]]
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| ==[[Service Desk Knowledgebase: Techlink Service | Techlink Service]]==
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| ==[[Service Desk Knowledgebase: Telecomms Helpdesk | Telecomms Helpdesk]]==
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| ==[[Service Desk Knowledgebase: Telecomms Systems Administration | Telecomms Systems Administration ]]==
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| ==Telephone Services ==
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| * See under [[Service Desk Knowledgebase#Network_.26_Telephone_Services | Network & Telephone Services]]
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| ==[[Service Desk Knowledgebase: Training Facilities | Training Facilities (Phoenix, Titan, Balfour)]]==
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| ==[[Service Desk Knowledgebase: Training Services | Training Services (IT Training)]]==
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| *IT Training
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| ** [[Service Desk Knowledgebase: Core Instructor-led Training Programme | Core Instructor-led IT Training Programme]]
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| ** [[Service Desk Knowledgebase: Bespoke Training | Bespoke IT Training]]
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| ** [[Service Desk Knowledgebase: Self-taught Loan Library | Self-taught IT Training Loan Library]]
| |
| * [[Service Desk Knowledgebase: Training Facilities | Hire of Training Facilities (Phoenix, Titans, Balfour)]]
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| * [[Service Desk Knowledgebase: University Training Booking System (UTBS) | University Training Booking System (UTBS)]]
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| ==[[Service Desk Knowledgebase: UCS News Service | UCS News Service]]==
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| ==[[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]==
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| ==[[Service Desk Knowledgebase: University Card | University Card]]==
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| ==[[Service Desk Knowledgebase: University Lookup Service | University Lookup Service]]==
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| ==[[Service Desk Knowledgebase: University Map | University Map]]==
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| ==[[Service Desk Knowledgebase: University Paging System | University Paging System]]==
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| ==University Telephone Replacement Project {Completed}==
| |
| * [[Service Desk Knowledgebase: University Telephone Replacement Project | University Telephone Replacement Project]] {Completed}
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| ==[[Service Desk Knowledgebase: University Tissue Tracking System (UTTS) | University Tissue Tracking System (UTTS)]]==
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| ==[[Service Desk Knowledgebase: University Training Booking System (UTBS) | University Training Booking System (UTBS)]]==
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| ==University Web Server==
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| * See UIS Service [[Service Desk Knowledgebase: www.cam.ac.uk | www.cam.ac.uk]]
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| ==University Wireless Service== | | ==University Wireless Service== |
| * See [[Service Desk Knowledgebase: Eduroam | Eduroam]] {Re-branded} or [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]] {Re-branded} | | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
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| ==[[Service Desk Knowledgebase: UNIX Support | UNIX Support]]==
| |
| * [[Service Desk Knowledgebase: UNIX Support | UNIX Support]]
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| * [[Service Desk Knowledgebase: Network Time Protocol Servers (NTP) | Network Time Protocol Servers (NTP)]]
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| * [[Service Desk Knowledgebase: UNIX Support Mirror Server | UNIX Support Mirror Server]]
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| ==[[Service Desk Knowledgebase: UNIX Support Mirror Server | UNIX Support Mirror Server]]==
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| ==UTBS==
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| * See [[Service Desk Knowledgebase: University Training Booking System (UTBS) | University Training Booking System (UTBS)]]
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| ==UTTS==
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| * See [[Service Desk Knowledgebase: University Tissue Tracking System (UTTS) | University Tissue Tracking System (UTTS)]]
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| ==Usenet News Server {Withdrawn}==
| |
| * [[Service Desk Knowledgebase: News Server | News Server]] {Withdrawn 2 August 2010 - see [http://www.ucs.cam.ac.uk/newsserver/ News Server]}.
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| ==[[Service Desk Knowledgebase: User Administration | User Administration]]==
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| ==User Desktop==
| |
| * See [[Service_Desk_Knowledgebase:_DS-workstation | DS-workstation]]
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| ==Videoconferencing Consultancy==
| |
| * See [[Service_Desk_Knowledgebase:_Videoconferencing_Service | Videoconferencing Service]]
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| ==Videoconferencing Equipment Hire==
| |
| * See [[Service_Desk_Knowledgebase:_Videoconferencing_Service | Videoconferencing Service]]
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| ==[[Service Desk Knowledgebase: Videoconferencing Service | Videoconferencing Service]]==
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| ==[[Service Desk Knowledgebase: Virtual Machine Service | Virtual Machine Service]] {Not yet released}==
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| ==[[Service Desk Knowledgebase: Virtual Private Dial-up Network (VPDN) | Virtual Private Dial-up Network (VPDN)]]==
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| ==[[Service Desk Knowledgebase: Voicemail System | Voicemail System]]==
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| ==VPDN==
| |
| * See [[Service Desk Knowledgebase: Virtual Private Dial-up Network (VPDN) | Virtual Private Dial-up Network (VPDN)]]
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|
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|
| ==VPN== | | ==[[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]== |
| * See [[Service Desk Knowledgebase: Virtual Private Dial-up Network (VPDN) | Virtual Private Dial-up Network (VPDN)]]
| |
|
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| ==Web Search Service== | | ==User Administration== |
| | * See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]] |
|
| |
|
| * See [[Service Desk Knowledgebase: Search | Search]] | | ==Verex== |
| | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] |
|
| |
|
| ==[[Service Desk Knowledgebase: Web Support | Web Support]]== | | ==W-107-CB3-0FD== |
| | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
|
| |
|
| ==[[Service Desk Knowledgebase: Webmail | Webmail]]== | | ==[[Service Desk Knowledgebase: Windows | Windows]]== |
|
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|
| ==Wiki Service== | | ==WGB== |
| * See [[Service Desk Knowledgebase: Managed Wiki Service | Managed Wiki Service]] | | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
|
| |
|
| ==[[Service Desk Knowledgebase: Windows Internet Name Service (WINS) | Windows Internet Name Service (WINS)]]== | | ==[[Service Desk Knowledgebase: WWW | WWW]]== |
|
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|
| ==[[Service Desk Knowledgebase: Windows Server Update Services (WSUS) | Windows Server Update Services (WSUS)]]== | | ==[[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]== |
|
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|
| ==WINS== | | ==Xen== |
| * See [[Service Desk Knowledgebase: Windows Internet Name Service (WINS) | Windows Internet Name Service (WINS)]] | | * See [[Service Desk Knowledgebase: XenE | XenE]] |
|
| |
|
| ==[[Service Desk Knowledgebase: Windows Support | Windows Support]]== | | ==XenAppliance== |
| | * See [[Service Desk Knowledgebase: XenE | XenE]] |
|
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|
| ==Wireless Networking== | | ==[[Service Desk Knowledgebase: XenE | XenE]]== |
| * See [[Service Desk Knowledgebase: UniofCam Wireless | UniofCam Wireless]]
| |
|
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|
| ==WSUS== | | ==XenEnterprise== |
| * See [[Service Desk Knowledgebase: Windows Server Update Services (WSUS) | Windows Server Update Services (WSUS)]] | | * See [[Service Desk Knowledgebase: XenE | XenE]] |
|
| |
|
| ----
| | ==XCP== |
| | * See [[Service Desk Knowledgebase: XenE | XenE]] |
|
| |
|
| ==[[Service Desk Knowledgebase: www.cam.ac.uk | www.cam.ac.uk]]== | | ==XenServer== |
| | * See [[Service Desk Knowledgebase: XenE | XenE]] |
|
| |
|
| ==[[Service Desk Knowledgebase: www.ucs.cam.ac.uk | www.'''''ucs'''''.cam.ac.uk]]==
| |
|
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|
| ==[[Service Desk Knowledgebase: www.uis.cam.ac.uk | www.'''''uis'''''.cam.ac.uk]]==
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|
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|
| ='''*NON-CL* Services (Some pointers to help on...)'''= | | ='''*NON-CL* Services (Some pointers to help on...)'''= |
| Line 515: |
Line 259: |
| * [[Service Desk Knowledgebase: International Strategy Office | International Strategy Office]] | | * [[Service Desk Knowledgebase: International Strategy Office | International Strategy Office]] |
| * [[Service Desk Knowledgebase: MIMAS National Dataset Service | MIMAS National Dataset Service]] | | * [[Service Desk Knowledgebase: MIMAS National Dataset Service | MIMAS National Dataset Service]] |
| | * [[Service Desk Knowledgebase: Office of External Affairs and Communications | Office of External Affairs and Communications]] |
| * [[Service Desk Knowledgebase: StASSH - Schools of Arts and Humanities & Social Sciences central storage project | StASSH - Schools of Arts and Humanities & Social Sciences central storage project]] | | * [[Service Desk Knowledgebase: StASSH - Schools of Arts and Humanities & Social Sciences central storage project | StASSH - Schools of Arts and Humanities & Social Sciences central storage project]] |
| * [[Service Desk Knowledgebase: Statistics Clinic | Statistics Clinic]] | | * [[Service Desk Knowledgebase: Statistics Clinic | Statistics Clinic]] |
| Line 521: |
Line 266: |
| * [[Service Desk Knowledgebase: University Finance System (UFS) | University Finance System (UFS) ]] | | * [[Service Desk Knowledgebase: University Finance System (UFS) | University Finance System (UFS) ]] |
| * [[Service Desk Knowledgebase: University Library (UL) | University Library (UL)]] | | * [[Service Desk Knowledgebase: University Library (UL) | University Library (UL)]] |
| | * [[Service_Desk_Knowledgebase:_University_Lookup_Service | University Lookup Service]] |
| * [[Service Desk Knowledgebase: University of Cambridge ESOL Examinations | University of Cambridge ESOL Examinations ]] | | * [[Service Desk Knowledgebase: University of Cambridge ESOL Examinations | University of Cambridge ESOL Examinations ]] |
| * [[Service Desk Knowledgebase: Universities Superannuation Scheme (USS) | University Superannuation Scheme (USS)]] | | * [[Service Desk Knowledgebase: Universities Superannuation Scheme (USS) | University Superannuation Scheme (USS)]] |
