Service Desk Knowledgebase: Difference between revisions
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Go to the [http://www.wiki.cl.cam.ac.uk/ | Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/AllStaffStudents.aspx CL Person lookup] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br /> | ||
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br /> | Go to the [https://svr-win-web00.dc.cl.cam.ac.uk/SCG/ DB domain version of the SCG Database] page.<br /> | ||
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ OpenRoomPlan ] page.<br /> | |||
Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/HRList.aspx Staff list ] page.<br /> | |||
'''[https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Request_Tracker_%28RT%29#General_Service_Desk_Call_Handling_Procedure <font color="red">RT WARNING</font>]''' | |||
If CL staff need to '''''tell the Service Desk team''''' about problems with a service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | If CL staff need to '''''tell the Service Desk team''''' about problems with a service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | ||
For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on. | |||
This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose. | This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose. | ||
Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]]. ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list.) | Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]]. ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list & [[Service Desk Knowledgebase: Scratch space |Scratch space]].) | ||
=CL SERVICE PORTFOLIO= | =CL SERVICE PORTFOLIO= | ||
==Access Cards== | |||
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | |||
==AV== | ==AV== | ||
| Line 19: | Line 28: | ||
==[[Service Desk Knowledgebase: Building Services | Building Services]]== | ==[[Service Desk Knowledgebase: Building Services | Building Services]]== | ||
== | ==Cards== | ||
* See [[Service Desk Knowledgebase: | * See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | ||
==[[Service Desk Knowledgebase: Certificates | Certificates]]== | |||
==[[Service Desk Knowledgebase: Condor | Condor]]== | ==[[Service Desk Knowledgebase: Condor | Condor]]== | ||
==Conference Server== | |||
* See [[Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server | Servers]] | |||
==Computers for New Arrivals== | ==Computers for New Arrivals== | ||
* See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]] | ||
==Disk Quota== | |||
* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]] | |||
==Disk Space== | |||
* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]] | |||
==DNS== | |||
* See [[Service_Desk_Knowledgebase:_Networking#Adding_IP_addresses_.26_CNAMES_to_the_DNS | Networking]] | |||
==Door Entry System== | |||
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]] | |||
==Eduroam== | ==Eduroam== | ||
| Line 32: | Line 58: | ||
==Equipment for New Arrivals== | ==Equipment for New Arrivals== | ||
* See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources | Resources]] | ||
==Eldo== | |||
* See [[Service Desk Knowledgebase: File Server | File Server]] | |||
==Elmer== | ==Elmer== | ||
* See [[Service Desk Knowledgebase: File Server | File Server]] | * See [[Service Desk Knowledgebase: File Server | File Server]] | ||
==Email== | |||
* See [[Service Desk Knowledgebase: Mail Support | Mail Support]] | |||
==Exchange Server== | |||
* See [[Service Desk Knowledgebase: Mail Support | Mail Support]] | |||
==[[Service Desk Knowledgebase: File Server | File Server]]== | |||
==Filer== | |||
* See [[Service Desk Knowledgebase: File Server | File Server]] | |||
==Firewall== | |||
* See [[Service_Desk_Knowledgebase:_Networking#Firewall | Networking]] | |||
==Git Repository Hosting Service== | ==Git Repository Hosting Service== | ||
* See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | * See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] | ||
==Groups== | |||
* See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]] | |||
==Hardware Failures== | |||
* See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]] | |||
==HotCRP== | |||
* See [[Service Desk Knowledgebase: Servers | Servers]] | |||
==Interns== | |||
* See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]] | |||
==IPMI== | ==IPMI== | ||
| Line 47: | Line 102: | ||
==Lapwing== | ==Lapwing== | ||
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] | * See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] | ||
==Leaving Procedure (Leavers)== | |||
* See [[Service_Desk_Knowledgebase:_Resources#Leaving_Procedure | Resources]] | |||
==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]== | ==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]== | ||
| Line 58: | Line 117: | ||
==Linux packages== | ==Linux packages== | ||
* See [[Service Desk Knowledgebase: | * See [[Service_Desk_Knowledgebase:_Linux#Requests_to_Install_Linux_Packages| Linux]] | ||
==[[Service Desk Knowledgebase: Mac | Mac]]== | |||
==Machine Failures== | ==Machine Failures== | ||
* See [[ | * See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]] | ||
==Machines for New Arrivals== | ==Machines for New Arrivals== | ||
* See [[Service Desk Knowledgebase: Resources | Resources]] | * See [[Service Desk Knowledgebase: Resources | Resources]] | ||
==Mailing Lists== | |||
See [[Service Desk Knowledgebase: Mail Support#User_requests_a_CL_mailing_list | Mail Support]] | |||
==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== | ==[[Service Desk Knowledgebase: Mail Support | Mail Support]]== | ||
| Line 72: | Line 136: | ||
==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]== | ==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]== | ||
==Moves== | |||
* See [[Service_Desk_Knowledgebase:_Resources#Requests_for_machine_moves | Resources]] | |||
==[[Service Desk Knowledgebase: Networking | Networking]]== | ==[[Service Desk Knowledgebase: Networking | Networking]]== | ||
| Line 79: | Line 146: | ||
==[[Service Desk Knowledgebase: OpenRoomMap | OpenRoomMap]]== | ==[[Service Desk Knowledgebase: OpenRoomMap | OpenRoomMap]]== | ||
==[[Service Desk Knowledgebase: Operator Tasks | Operator Tasks]]== | |||
==PCU== | ==PCU== | ||
* See [[Service Desk Knowledgebase: Printing | Printing]] | * See [[Service Desk Knowledgebase: Printing | Printing]] | ||
==Phones== | |||
* See [[Service Desk Knowledgebase: Telephones | Telephones]] | |||
==Photonics access requests== | ==Photonics access requests== | ||
| Line 103: | Line 175: | ||
==RT== | ==RT== | ||
* See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]] | * See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]] | ||
==[[Service Desk Knowledgebase: Servers | Servers]]== | |||
==Software== | |||
* See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]] | |||
==[[Service Desk Knowledgebase: Spam | Spam]]== | ==[[Service Desk Knowledgebase: Spam | Spam]]== | ||
Latest revision as of 11:30, 8 March 2018
Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL Person lookup page.
Go to the CL SCG Database page.
Go to the DB domain version of the SCG Database page.
Go to the Computer Lab RT
Go to the OpenRoomPlan page.
Go to the Staff list page.
If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.
For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.
This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.
Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list & Scratch space.)
CL SERVICE PORTFOLIO
Access Cards
AV
BMC
Building Services
Cards
Certificates
Condor
Conference Server
- See Servers
Computers for New Arrivals
- See Resources
Disk Quota
Disk Space
DNS
- See Networking
Door Entry System
Eduroam
Equipment for New Arrivals
- See Resources
Eldo
- See File Server
Elmer
- See File Server
- See Mail Support
Exchange Server
- See Mail Support
File Server
Filer
- See File Server
Firewall
- See Networking
Git Repository Hosting Service
- See UIS Managed
Groups
Hardware Failures
- See Resources
HotCRP
- See Servers
Interns
- See Resources
IPMI
Junk Mail
- See Spam
Lapwing
Leaving Procedure (Leavers)
- See Resources
Lecture Theatre and AV
Licensed Software
Licences
Linux
Linux packages
- See Linux
Mac
Machine Failures
- See Resources
Machines for New Arrivals
- See Resources
Mailing Lists
See Mail Support
Mail Support
MCS Room
- See UIS Managed
Mifare (University) Cards
Moves
- See Resources
Networking
New Arrivals
- See Resources
OpenRoomMap
Operator Tasks
PCU
- See Printing
Phones
- See Telephones
Photonics access requests
Printing
Postmaster
- See Mail Support
Purchasing
Remote Access
Remote Management
Request Tracker (RT)
Resources
RT
Servers
Software
Spam
Sys-Admin
Telephones
Upgrades
- See Resources
UIS Managed
UniOfCam
University Cards
University Wireless Service
User Accounts and Groups
User Administration
Verex
W-107-CB3-0FD
Windows
WGB
WWW
Wireless Network Access
Xen
- See XenE
XenAppliance
- See XenE
XenE
XenEnterprise
- See XenE
XCP
- See XenE
XenServer
- See XenE
*NON-CL* Services (Some pointers to help on...)
(This is the link to the NON-CL Service template contents page)
- Board of Graduate Studies - see either Graduate Admissions or Student Registry
- Cambridge Admissions Office (Undergraduate Admissions)
- Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
- Cambridge International Examinations (CIE)
- Cambridge University Press
- CamCORS
- Cantab.net
- Central Sites Technical Services: AV Team
- Clinical School Computing Service (CSCS)
- College Computing Offices
- Digital Services - run the University Timetable System
- DSpace
- eJournals
- Graduate Admissions
- International Strategy Office
- MIMAS National Dataset Service
- Office of External Affairs and Communications
- StASSH - Schools of Arts and Humanities & Social Sciences central storage project
- Statistics Clinic
- Student Registry
- Talks.cam
- University Finance System (UFS)
- University Library (UL)
- University Lookup Service
- University of Cambridge ESOL Examinations
- University Superannuation Scheme (USS)
