Service Desk Knowledgebase

Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL SCG Database page.
Go to the Computer Lab RT
Go to the Office plan page.

If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.

For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list.)

CL SERVICE PORTFOLIO

AV

• See Lecture Theatre and AV

BMC

• See Remote Management

Certificates

• See Licensed Software

Computers for New Arrivals

• See Resources

Eduroam

• See Wireless Network Access

Equipment for New Arrivals

• See Resources

Eldo

• See File Server

Elmer

• See File Server

Filer

• See File Server

Git Repository Hosting Service

• See UIS Managed

HotCRP

• See Servers

IPMI

• See Remote Management

Junk Mail

• See Spam

Lapwing

• See Wireless Network Access

Licences

• See Licensed Software

Linux packages

• See Linux

Machine Failures

• See Resources

Machines for New Arrivals

• See Resources

MCS Room

• See UIS Managed

New Arrivals

• See Resources

PCU

• See Printing

Photonics access requests

• See Mifare (University) Cards

Postmaster

• See Mail Support

RT

• See Request Tracker (RT)

Upgrades

• See Resources

UniOfCam

• See Wireless Network Access

University Cards

• See Mifare (University) Cards

University Wireless Service

• See Wireless Network Access

User Administration

• See User Accounts and Groups

Verex

• See Mifare (University) Cards

W-107-CB3-0FD

• See Wireless Network Access

WGB

• See Wireless Network Access

Xen

• See XenE

XenAppliance

• See XenE

XenEnterprise

• See XenE

XCP

• See XenE

XenServer

• See XenE

*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)

• Board of Graduate Studies - see either Graduate Admissions or Student Registry
• Cambridge Admissions Office (Undergraduate Admissions)
• Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
• Cambridge International Examinations (CIE)
• Cambridge University Press
• CamCORS
• Cantab.net
• Central Sites Technical Services: AV Team
• Clinical School Computing Service (CSCS)
• College Computing Offices
• Digital Services - run the University Timetable System
• DSpace
• eJournals
• Graduate Admissions
• International Strategy Office
• MIMAS National Dataset Service
• Office of External Affairs and Communications
• StASSH - Schools of Arts and Humanities & Social Sciences central storage project
• Statistics Clinic
• Student Registry
• Talks.cam
• University Finance System (UFS)
• University Library (UL)
• University Lookup Service
• University of Cambridge ESOL Examinations
• University Superannuation Scheme (USS)