Service Desk Knowledgebase
Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL Person lookup page.
Go to the CL SCG Database page.
Go to the Computer Lab RT
Go to the OpenRoomPlan page.
Go to the Staff list page.
If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.
For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.
This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.
Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list & Scratch space.)
CL SERVICE PORTFOLIO
Access Cards
AV
BMC
Building Services
Cards
Certificates
Condor
Conference Server
- See Servers
Computers for New Arrivals
- See Resources
Disk Quota
Disk Space
DNS
- See Networking
Door Entry System
Eduroam
Equipment for New Arrivals
- See Resources
Eldo
- See File Server
Elmer
- See File Server
- See Mail Support
Exchange Server
- See Mail Support
File Server
Filer
- See File Server
Firewall
- See Networking
Git Repository Hosting Service
- See UIS Managed
Groups
Hardware Failures
- See Resources
HotCRP
- See Servers
Interns
- See Resources
IPMI
Junk Mail
- See Spam
Lapwing
Leaving Procedure (Leavers)
See Resources
Lecture Theatre and AV
Licensed Software
Licences
Linux
Linux packages
- See Linux
Mac
Machine Failures
- See Resources
Machines for New Arrivals
- See Resources
Mailing Lists
See Mail Support
Mail Support
MCS Room
- See UIS Managed
Mifare (University) Cards
Moves
- See Resources
Networking
New Arrivals
- See Resources
OpenRoomMap
Operator Tasks
PCU
- See Printing
Phones
- See Telephones
Photonics access requests
Printing
Postmaster
- See Mail Support
Purchasing
Remote Access
Remote Management
Request Tracker (RT)
Resources
RT
Servers
Software
Spam
Sys-Admin
Telephones
Upgrades
- See Resources
UIS Managed
UniOfCam
University Cards
University Wireless Service
User Accounts and Groups
User Administration
Verex
W-107-CB3-0FD
Windows
WGB
WWW
Wireless Network Access
Xen
- See XenE
XenAppliance
- See XenE
XenE
XenEnterprise
- See XenE
XCP
- See XenE
XenServer
- See XenE
*NON-CL* Services (Some pointers to help on...)
(This is the link to the NON-CL Service template contents page)
- Board of Graduate Studies - see either Graduate Admissions or Student Registry
- Cambridge Admissions Office (Undergraduate Admissions)
- Cambridge Graduate Supervision Reporting System (CGSRS) also known as "CamGRAD"
- Cambridge International Examinations (CIE)
- Cambridge University Press
- CamCORS
- Cantab.net
- Central Sites Technical Services: AV Team
- Clinical School Computing Service (CSCS)
- College Computing Offices
- Digital Services - run the University Timetable System
- DSpace
- eJournals
- Graduate Admissions
- International Strategy Office
- MIMAS National Dataset Service
- Office of External Affairs and Communications
- StASSH - Schools of Arts and Humanities & Social Sciences central storage project
- Statistics Clinic
- Student Registry
- Talks.cam
- University Finance System (UFS)
- University Library (UL)
- University Lookup Service
- University of Cambridge ESOL Examinations
- University Superannuation Scheme (USS)
