Service Desk Knowledgebase: Difference between revisions

From Computer Laboratory System Administration
Jump to navigationJump to search
No edit summary
Line 1: Line 1:
Go to the [http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ Office plan] page.<br />
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ Office plan] page.<br />



Revision as of 11:48, 23 January 2015

Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL SCG Database page.
Go to the Computer Lab RT
Go to the Office plan page.

If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.

For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list.)


CL SERVICE PORTFOLIO

AV

BMC

Building Services

Certificates

Condor

Computers for New Arrivals

Eduroam

Equipment for New Arrivals

Eldo

Elmer

File Server

Filer

Git Repository Hosting Service

IPMI

Junk Mail

Lapwing

Lecture Theatre and AV

Licensed Software

Licences

Linux

Linux packages

Mac

Machine Failures

Machines for New Arrivals

Mail Support

MCS Room

Mifare (University) Cards

Networking

New Arrivals

OpenRoomMap

PCU

Photonics access requests

Printing

Postmaster

Purchasing

Remote Access

Remote Management

Request Tracker (RT)

Resources

RT

Servers

Spam

Sys-Admin

Telephones

Upgrades

UIS Managed

UniOfCam

University Cards

University Wireless Service

User Accounts and Groups

User Administration

Verex

W-107-CB3-0FD

Windows

WGB

WWW

Wireless Network Access

Xen

XenAppliance

XenE

XenEnterprise

XCP

XenServer


*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)