Service Desk Knowledgebase: Difference between revisions

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Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/AllStaffStudents.aspx CL Person lookup] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/AllStaffStudents.aspx CL Person lookup] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ Office plan] page.<br />
Go to the [https://svr-win-web00.dc.cl.cam.ac.uk/SCG/ DB domain version of the SCG Database] page.<br />
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />Go to the [http://www.cl.cam.ac.uk/research/dtg/openroommap/static/ OpenRoomPlan ] page.<br />
Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration/HR/HRList.aspx Staff list ] page.<br />


'''[https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Request_Tracker_%28RT%29#General_Service_Desk_Call_Handling_Procedure <font color="red">RT WARNING</font>]'''
'''[https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Request_Tracker_%28RT%29#General_Service_Desk_Call_Handling_Procedure <font color="red">RT WARNING</font>]'''
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This is the CL Wiki homepage of Service Desk Knowledgebase.  The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them.  The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.  It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose.
This is the CL Wiki homepage of Service Desk Knowledgebase.  The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them.  The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.  It's not a clever knowledgebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose.


Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].  ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list.)
Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].  ([[Service Desk Knowledgebase: Required Updates |Required Updates]] list & [[Service Desk Knowledgebase: Scratch space |Scratch space]].)




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==Conference Server==
==Conference Server==
* See [https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server Servers]
* See [[Service_Desk_Knowledgebase:_Servers#Creating_a_HotCRP_Conference_Server | Servers]]


==Computers for New Arrivals==
==Computers for New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]
* See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]]
 
==Disk Quota==
* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]]
 
==Disk Space==
* See [[Service Desk Knowledgebase: User Accounts and Groups#Quota_Increases | User Accounts and Groups]]
 
==DNS==
* See [[Service_Desk_Knowledgebase:_Networking#Adding_IP_addresses_.26_CNAMES_to_the_DNS |  Networking]]


==Door Entry System==
==Door Entry System==
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==Git Repository Hosting Service==
==Git Repository Hosting Service==
* See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]]
* See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]]
==Groups==
* See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]
==Hardware Failures==
* See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]]


==HotCRP==
==HotCRP==
* See [[Service Desk Knowledgebase: Servers | Servers]]
* See [[Service Desk Knowledgebase: Servers | Servers]]
==Interns==
* See [[Service Desk Knowledgebase: Resources#New_arrivals | Resources]]


==IPMI==
==IPMI==
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==Lapwing==
==Lapwing==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]
==Leaving Procedure (Leavers)==
* See [[Service_Desk_Knowledgebase:_Resources#Leaving_Procedure | Resources]]


==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]==
==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]==
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==Linux packages==
==Linux packages==
* See [[Service Desk Knowledgebase: Linux | Linux]]
* See [[Service_Desk_Knowledgebase:_Linux#Requests_to_Install_Linux_Packages| Linux]]


==[[Service Desk Knowledgebase: Mac | Mac]]==
==[[Service Desk Knowledgebase: Mac | Mac]]==


==Machine Failures==
==Machine Failures==
* See [[Service Desk Knowledgebase: Resources | Resources]]
* See [[Service_Desk_Knowledgebase:_Resources#Machine_Hardware_Problems | Resources]]


==Machines for New Arrivals==
==Machines for New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]
* See [[Service Desk Knowledgebase: Resources | Resources]]
==Mailing Lists==
See [[Service Desk Knowledgebase: Mail Support#User_requests_a_CL_mailing_list | Mail Support]]


==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==
==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==
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==PCU==
==PCU==
* See [[Service Desk Knowledgebase: Printing | Printing]]
* See [[Service Desk Knowledgebase: Printing | Printing]]
==Phones==
* See [[Service Desk Knowledgebase: Telephones | Telephones]]


==Photonics access requests==
==Photonics access requests==

Latest revision as of 11:30, 8 March 2018

Go to the SysInfo main page.
Go to the SysInfo/Helpdesk page.
Go to the CL Administration page.
Go to the CL Person lookup page.
Go to the CL SCG Database page.
Go to the DB domain version of the SCG Database page.
Go to the Computer Lab RT
Go to the OpenRoomPlan page.
Go to the Staff list page.

RT WARNING

If CL staff need to tell the Service Desk team about problems with a service please email sys-admin-aside@cl.cam.ac.uk.

For all tickets from users please ensure the user has explicitly told us which machine the problem they are experiencing is on.

This is the CL Wiki homepage of Service Desk Knowledgebase. The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services. It's not a clever knowledgebase like KBPublisher, just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate contents page. (Required Updates list & Scratch space.)


CL SERVICE PORTFOLIO

Access Cards

AV

BMC

Building Services

Cards

Certificates

Condor

Conference Server

Computers for New Arrivals

Disk Quota

Disk Space

DNS

Door Entry System

Eduroam

Equipment for New Arrivals

Eldo

Elmer

Email

Exchange Server

File Server

Filer

Firewall

Git Repository Hosting Service

Groups

Hardware Failures

HotCRP

Interns

IPMI

Junk Mail

Lapwing

Leaving Procedure (Leavers)

Lecture Theatre and AV

Licensed Software

Licences

Linux

Linux packages

Mac

Machine Failures

Machines for New Arrivals

Mailing Lists

See Mail Support

Mail Support

MCS Room

Mifare (University) Cards

Moves

Networking

New Arrivals

OpenRoomMap

Operator Tasks

PCU

Phones

Photonics access requests

Printing

Postmaster

Purchasing

Remote Access

Remote Management

Request Tracker (RT)

Resources

RT

Servers

Software

Spam

Sys-Admin

Telephones

Upgrades

UIS Managed

UniOfCam

University Cards

University Wireless Service

User Accounts and Groups

User Administration

Verex

W-107-CB3-0FD

Windows

WGB

WWW

Wireless Network Access

Xen

XenAppliance

XenE

XenEnterprise

XCP

XenServer


*NON-CL* Services (Some pointers to help on...)

(This is the link to the NON-CL Service template contents page)